Manager, Reliability and Observability

Related keywords: remote job in healthcarehealthcare remote jobremote job healthcare

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Position Overview

Zelis is seeking a Manager, Reliability and Observability to oversee a specialized team focused on enhancing system reliability and operational efficiency within the organization. This leadership role is pivotal as it bridges the operations between IT, engineering, and infrastructure teams to ensure optimal system performance and resilience. The focus is on managing day-to-day operations while setting strategic direction to meet organizational goals.

About Zelis

Zelis is a company dedicated to modernizing the healthcare financial experience through a comprehensive platform that connects various stakeholders, including over 750 payers and millions of healthcare providers. The company aims to identify and solve systemic problems in healthcare using innovative technology developed by experts in the field.

The culture at Zelis emphasizes collaboration, innovation, and continuous improvement, reflecting in their values that prioritize growth and healthy workplace dynamics. They focus on driving measurable impacts for clients and associates alike, creating a thriving workplace.

Responsibilities

The responsibilities of the Manager, Reliability and Observability include:

• Team Leadership and Development:

  • Oversee the Reliability and Observability team, offering leadership and mentoring.
  • Align team efforts with the broader organizational objectives, fostering a culture of high performance and innovation.

• Strategic Planning and Execution:

  • Develop a strategic roadmap focused on disaster recovery, observability, and operational excellence.
  • Set performance indicators and ensure accountability across team members.

• Cross-Functional Collaboration:

  • Establish effective partnerships with engineering and infrastructure teams to enhance system reliability and scalability.
  • Act as a point of escalation for major incidents, ensuring swift and effective resolution.

• Operational Excellence:

  • Manage disaster recovery plans and ensure best practices are in place for system backups and responses.
  • Collaborate with team specialists to implement monitoring and observability practices.

• Reporting and Continuous Improvement:

  • Prepare regular reports on key metrics related to system reliability and incident management.
  • Identify areas for operational improvement and promote a learning culture within the organization.

Required Skills and Qualifications

Candidates for this position should possess the following skills:

• Educational Background:

  • A Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.

• Experience:

  • A minimum of 8 years in IT Operations or Site Reliability Engineering, along with at least 3 years in a managerial role.
  • Proven experience in managing diverse technical teams across various specialties.
  • Expertise in disaster recovery, observability practices, and database management.

• Technical Skills:

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  • Strong understanding and hands-on experience with SRE principles and monitoring tools, such as Splunk, Grafana, and cloud platforms including AWS and Azure.
  • Knowledge of vulnerability management tools and frameworks.
  • Familiarity with automation tools and scripting languages, such as Python and Terraform.

• Leadership Skills:

  • Exceptional leadership capabilities to motivate teams.
  • Strong analytical and problem-solving skills focused on data-driven decision-making.
  • Excellent communication abilities to influence stakeholders at all levels.

• Certifications:

  • Cloud, DevOps, or security certifications such as AWS Certified Solutions Architect or CISSP are preferred.

Salary Information

Although specific salary information is not provided within the job description, candidates can typically expect compensation consistent with industry standards for managerial positions in IT and engineering, particularly at organizations focused on healthcare technology.

Workplace Flexibility

Zelis supports a hybrid and remote-friendly environment, allowing employees to work in locations based on the needs of the position. The company values work-life balance, emphasizing flexible PTO and promoting personal wellness initiatives. Moreover, they encourage a culture where employees can disconnect after hours, ensuring that personal time is respected.

Company Culture and Values

Zelis prides itself on promoting a workplace that drives innovation, growth, collaboration, and trust among its associates. Their commitment to diversity and inclusion ensures that every employee's voice is heard, reinforcing their values of treating everyone with respect. This collaborative environment fosters a sense of belonging and culminates in a workplace where associates can thrive whilst contributing positively to the broader community.

Conclusion

For individuals seeking a challenging yet rewarding opportunity to manage a talented team focused on improving system resilience within healthcare, the Manager, Reliability and Observability position at Zelis represents an excellent career move. Candidates who possess the necessary skills and qualifications are encouraged to apply, as Zelis values diverse experiences and perspectives.

This job offer was originally published on himalayas.app