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Loop Support, based in San Francisco, is a company dedicated to connecting businesses with exceptional customer success specialists. We focus on hiring smart, kind-hearted professionals who have a passion for learning and growth. If you have a passion for helping others and enjoy solving complex problems, Loop Support might be the right fit for you.
The primary responsibilities of a Customer Success Specialist at Loop Support include engaging new customers via phone, email, and text to guide them through the onboarding and account activation process. This involves educating customers about the product’s benefits, including cost-saving features, and providing ways to maximize their value.
In addition, specialists are expected to assist with account setup and resolve common setup issues such as PIN entry and initial login difficulties. Providing consultative support to ensure that customers understand how the product can meet their business needs is another crucial responsibility.
Monitoring customer progress and sending reminders to encourage first-time use are key tasks. Customer Success Specialists are also required to collaborate with internal teams to escalate issues and continuously improve the onboarding processes. Maintaining a positive and proactive approach in all customer interactions is essential for success in this role.
To be considered for a position at Loop Support, candidates must have experience working closely with customers in roles such as account management, customer success, or onboarding. Strong communication skills in both English and Spanish are essential, as the position is based in LATAM.
Candidates must have a stable internet connection and a reliable computer setup to work effectively from a distraction-free home office. The role demands independence, a customer-first mindset, a positive and professional attitude, and strong problem-solving skills with the ability to think on your feet.
If you are interested in applying for a Customer Success and Onboarding Specialist role at Loop Support, visit their application link at WeWorkRemotely: [https://weworkremotely.com/remote-jobs/loop-support-customer-success-onboarding-specialist-latam-20-hr](https://weworkremotely.com/remote-jobs/loop-support-customer-success-onboarding-specialist-latam-20-hr).
This job offer was originally published on Jobicy
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
