Live Chat Agent-Remote WFH

Related keywords: live chat remote jobremote job phoenixcustomer service representative remote job

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Job Overview

Phoenix House California is searching for a qualified Live Chat Agent to become a vital member of its team. This role is crucial as it involves delivering exceptional customer service through the live chat platform. As the primary representative for the brand in this capacity, you will be directly influencing customer satisfaction and the overall reputation of the company.

Responsibilities

In your role as a Live Chat Agent, your primary responsibilities would include:

• Handling customer inquiries in real time through the live chat platform.

• Providing accurate, valid, and comprehensive information to customers using the appropriate methods and tools.

• Identifying and assessing customers' needs to ensure their satisfaction.

• Building sustainable relationships and trust with customer accounts through open and interactive communication.

• Meeting both personal goals and customer service team targets while adhering to call handling quotas.

Your day-to-day responsibilities will ensure that customers feel valued and informed, enhancing their overall experience with Phoenix House California.

Required Skills

To be considered for this position, candidates must possess the following skills:

• Proven customer support experience or significant experience as a client service representative is advantageous.

• Strong phone contact handling skills coupled with active listening abilities are essential for understanding and addressing customer needs.

• Familiarity with Customer Relationship Management (CRM) systems and practices is beneficial,

• Excellent communication and presentation skills are pivotal as they enable effective engagement with customers.

• The ability to multi-task, prioritize, and manage time effectively is critical in a fast-paced environment.

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• A high school degree is the minimum educational requirement for the role.

Work Environment and Contract Type

This position is a full-time role, offering the flexibility of remote work from home, allowing you to maintain a work-life balance while fulfilling your professional responsibilities. Given that this job is remote, it is crucial for candidates to have a reliable internet connection and the ability to work independently while being a part of a collaborative team.

Salary Information

While the exact salary details aren’t explicitly stated in the offer, it's important to reach out to the hiring company for an understanding of any potential compensation packages, as this might vary based on experience, skills, and specific roles within customer support.

Additional Information

• The position is based in the United States, meaning applicants should ideally reside within the country or be eligible to work there.

• Phoenix House California is actively seeking individuals who are not just skilled in customer support but who are also passionate about making a difference in people's lives through service and support.

• The work hours might vary, so candidates should be prepared for flexible shifts and potentially changing schedules to meet customer demand effectively.

In conclusion, this opportunity as a Live Chat Agent at Phoenix House California provides an excellent platform for individuals looking to enhance their careers in the customer support domain, while contributing to a reputable organization that emphasizes helping others. If you are adept at communication, effective multitasking, and enjoy engaging with customers, you should consider this exciting remote position.

This job offer was originally published on himalayas.app