LawnStarter: Sales Phone Agent- WORK FROM HOME

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Job Overview

LawnStarter is currently seeking a Sales Phone Agent for a full-time remote position where you can work from the comfort of your own home. This job offers a unique opportunity to get involved in the lawn care service industry by becoming the voice that connects lawn care professionals with homeowners.

Responsibilities

As a Sales Phone Agent, your primary responsibilities will be centered on inbound and outbound phone calls. Expect to handle around 200 calls per week, with most conversations lasting between 6 to 15 minutes. You will be responsible for:

• Introducing LawnStarter and explaining its services, which include matching lawn care professionals with homeowners.
• Providing job estimates and successfully booking appointments for recurring services.
• Upselling services and overcoming any objections that potential customers may have.
• Adhering to a schedule and maintaining high productivity levels to meet defined sales targets.
• Establishing rapport with customers and offering superior service through effective communication and support.

The hours of operation are outlined as follows: 7 AM to 12 AM CST Monday through Friday, and 8 AM to 10 PM CST Saturday and Sunday. Your role is vital to the company's success, and they aim for you to work a maximum of 40 hours per week during these hours.

Qualifications

To be a successful candidate for the Sales Phone Agent role, you need to meet specific requirements:

• A high school diploma or equivalent is necessary.
• Excellent verbal and written English skills are a must.
• At least two years of experience in the BPO industry is preferred.
• Familiarity with CRM (Customer Relationship Management) and VoIP software is advantageous.
• You will need a reliable computer (either a laptop or desktop) with a camera, at least 8GB RAM, and a Core i5 Processor.
• A noise-canceling headset is required as well.
• A stable internet connection of at least 25 Mbps, along with a backup connection rated at 10 Mbps, is essential to handle calls seamlessly.
• You must also have a reliable power source adaptable for US hours, including weekend availability.

Skills Required

Candidates applying for this position must possess a range of key skills to excel in their role. Look out for these abilities:

• The capability to communicate effectively and make customers feel valued.
• Strong sales skills to close deals over the phone.
• A proven track record of meeting or exceeding sales targets and agent metrics.
• Adaptability to changes in the workflow or customer demands.
• An empathetic approach towards customer needs and concerns.
• A rigorous adherence to your schedule, ensuring reliability.
• The willingness to accept and act upon feedback from management to improve performance.

Compensation and Benefits

LawnStarter offers competitive compensation for the Sales Phone Agent position:

• Base pay of $5/hour, which is quite reasonable for a remote working opportunity.
• Performance-based commissions enable you to make an additional $1 to $4 per hour based on your sales success.
• Thus, the total potential earnings can range from $6 to $9/hour, assuming consistent performance.
• The company prides itself on having a great culture. They have been recognized as one of the top places to work in Austin for several years from 2018 to 2021, valuing a team of humble, passionate, and intelligent individuals.

Training and Career Advancement

Initially, this position starts as a seasonal role running from February to September. However, there is substantial potential for the role to become more permanent based on your performance and contributions. LawnStarter provides all-inclusive training at the start to ensure you enter the role with the necessary tools for success. Continuous training updates are conducted throughout the season to keep you equipped with the latest practices in sales and customer engagement.

Conclusion

If you possess the right skills and background, and are looking to work in a dynamic remote setting, LawnStarter’s Sales Phone Agent position could be an ideal fit for you. Besides good pay and an excellent company culture, you also get the opportunity to develop your sales abilities within a respectable organization. Keep the flexible hours in mind and prepare for a challenging yet rewarding career path that opens doors within the industry.

This job offer was originally published on weworkremotely.com