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GotPhoto, also known as fotograf.de, is a dynamic company committed to digitalizing the people photography industry. Since its establishment in 2012, GotPhoto has aimed to simplify the business operations of photographers by offering an end-to-end workflow and e-commerce solution. The company provides tools for photo management, payment processing, and an overall user-friendly platform, allowing photographers to focus more on their craft and less on administrative tasks. Its mission to empower photographers is underpinned by a commitment to sustainability, with a business model proven to be profitable and effective over the years. GotPhoto has cultivated a strong community, comprising more than 170 employees working collaboratively towards common goals.
The job posting is for a Customer Support Specialist at GotPhoto where the individual will serve as a primary point of contact for new customers within the DACH market (Germany, Austria, and Switzerland). This role is critical in establishing and maintaining relationships with customers, enabling them to effectively utilize GotPhoto’s services and products, thus enhancing their success.
The duties of a Customer Support Specialist at GotPhoto include:
Providing daily assistance to customers via telephone and email, ensuring unparalleled service.
Supporting new customers in their onboarding process while delivering tips and insights for existing customers to optimize their use of GotPhoto products.
Efficiently resolving customer issues to enhance their experiences and convert challenges into positive interactions.
Building and maintaining robust relationships with customers, and assisting them in achieving their objectives with GotPhoto’s services.
Candidates applying for this role are expected to meet the following qualifications:
A minimum of 1 year of experience in customer service or support, ideally focused on platform navigation and processes.
At least 6 months of experience in troubleshooting hardware or software issues remotely.
A demonstrated ability to quickly learn new technologies, product updates, and systems, and explain these effectively to end users.
Prior experience communicating customer issues to internal teams.
Proficiency in German (both written and spoken) along with a good command of English for effective communication.
While the specific salary for the Customer Support Specialist role at GotPhoto is not detailed, the company does offer a comprehensive benefits package that emphasizes work-life balance and employee wellness. Here are some highlights:
Remote Work Flexibility: Employees have the opportunity to work from almost anywhere in the world with support for up to 40 days outside their home country annually.
Generous Leave Policy: The company offers a minimum of 26 vacation days with a policy that allows for an unlimited approach to time off, enabling employees to balance their work and personal life effectively. Additionally, December 24th and 31st are treated as half working days.
Health and Wellness Support: Includes access to competitive memberships, such as with Urban Sports Club, to promote a healthy lifestyle among employees.
Learning and Development Opportunities: GotPhoto encourages ongoing personal and professional development by providing a yearly learning budget of €500, which can be increased to €1,000. Employees who are interested in improving their language skills can take advantage of language courses offered through Lingoda.
GotPhoto promotes a culture of diversity and inclusion, welcoming applicants from various backgrounds. The company believes that a distinctive set of experiences can enhance their team, thus encouraging individuals to apply, even if they don't meet all listed qualifications. They prioritize creating an environment based on equal opportunities, valuing personal experiences and skills above all. Their commitment to a diverse workplace is recognized as essential for their continued success.
In summary, the Customer Support Specialist position at GotPhoto offers not only an opportunity to work in an evolving industry but also enhances one’s skill set while contributing to a dynamic team. If you are passionate about customer service, enjoy resolving issues effectively, and possess the required language skills, this role could be an excellent fit for you. With competitive benefits and a supportive working environment, GotPhoto is an ideal workplace for those seeking to make an impact in the photography sector.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
