Jimdo is a progressive, remote-first company headquartered in Germany, founded in 2007. Originally initiated by three friends in a farmhouse in Northern Germany, Jimdo has grown into a thriving platform aimed at empowering solopreneurs and micro-businesses. As of now, Jimdo boasts a global workforce of over 220 individuals from 50+ nationalities, contributing to the creation of more than 36 million websites worldwide. The company's mission is to simplify the online presence for its customers and to support them as they build successful businesses without unnecessary complexity.
Job Role: Head of Experience Design
The position of Head of Experience Design at Jimdo plays a vital role in advancing the company's design foundation as it evolves into a multiproduct platform with enhanced AI capabilities. This high-level position involves leading and developing Jimdo's Product Design function with an emphasis on simplicity, usability, and a strong focus on customer outcomes tailored for solopreneurs and micro-businesses. This role requires close collaboration with the VP of Product & Design to ensure that design is not just an afterthought, but a key part of understanding customer problems, shaping product strategies, and crafting coherent experiences throughout the customer journey.
Key Responsibilities
Set Design Direction: Establish clear design guidelines that enhance the quality, clarity, and consistency of product experiences.
Shaping Product Strategy: Ensure that design is integrally involved in defining problems and shaping product strategy, stepping beyond mere execution.
AI Integration in Design: Lead the evolution of AI-enabled design practices to improve outcome speed and quality while reducing low-value iteration processes.
Design System Ownership: Manage and evolve the company's design system in partnership with Product and Engineering teams, balancing innovation with consistency.
Holistic Customer Experience: Take a comprehensive approach to the customer experience across various product touchpoints.
Cross-departmental Collaboration: Work closely with Marketing and Brand teams for synergy across product visibility and designs.
Team Development: Lead and grow a team of senior product designers, cultivating an environment of quality, curiosity, and continuous improvement.
Collaboration with Leadership: Engage with Product and Engineering leadership to support effective discovery, prioritization, and execution of projects.
Required Skills and Qualifications
The ideal candidate for the Head of Experience Design role should embody:
Senior leadership experience in building and scaling high-performing design teams.
A strong perspective on simplicity, usability, and user-centered design practices that resonate with small businesses and solopreneurs.
Proven ability to evolve design systems on a large scale while enhancing customer journeys.
Practical experience integrating AI into design workflows with a focus on improving outcomes.
An empathetic understanding of the challenges faced by small businesses.
Strong collaborative skills and a systems-thinking mindset to interface effectively across different departments.
High standards and the aptitude to elevate design quality without creating friction.
Competence in optimizing conversion rates while maintaining user usability standards.
Benefits and Work Environment
Jimdo exemplifies a modern approach to work-life balance:
Mission-Driven Work: The company is committed to empowering solopreneurs and small businesses, enhancing the sustainability and vibrancy of the communities they serve.
Flexible Work Structure: Enjoy a fully remote work setup, allowing for flexibility in working hours focused on results rather than just hours clocked in.
Diverse Team: With individuals from various locations and cultural backgrounds, Jimdo promotes an inclusive work environment that celebrates diversity.
Career Growth: Employees have access to resources like LinkedIn Learning and coaching opportunities to foster professional development.
Competitive Compensation: The offer includes annual compensation reviews and benefits such as a remote office bonus and a workation policy.
Unique Perks: Employees can benefit from Jimdo's products, including up to three free websites for personal or professional projects that they keep indefinitely.
Conclusion
The Head of Experience Design position at Jimdo presents a significant opportunity for experienced designers to shape the user experience of a leading AI-powered platform. By joining Jimdo, candidates will contribute to a mission-focused environment, leading design initiatives that make a real difference for solopreneurs and small businesses. Candidates who are passionate, skilled, and eager to elevate their design careers in a diverse, supportive, and flexible setting are encouraged to apply.
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
