IT Systems Administrator (Remote Eligible)

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Job Overview

Smartsheet, a distinguished tech company, seeks an IT Systems Administrator who is passionate about systems administration and customer service. The company prides itself on enabling teams to manage projects, automate workflows, and create innovative solutions using simple, no-code tools. By joining Smartsheet, you'll contribute to changing how the world works while being part of a team that values diversity and inclusion.

Employer Details

Employer: Smartsheet
Location: United States
Contract Type: Full-Time

Smartsheet is known for creating a welcoming environment where every employee, regardless of background, can thrive. They are committed to equality and offer opportunities for growth and development.

Job Responsibilities

As an IT Systems Administrator, your primary duties will include:

• Administration and Support: Overseeing the operation and maintenance of several SaaS platforms, ensuring smooth functionality and user satisfaction.
• Service Desk Management: Administering and supporting the Service Desk ITSM solution.
• User Support: Providing escalated support for existing SaaS products, tailoring assistance as user base and functionalities grow.
• Troubleshooting: Conducting in-depth investigations to ascertain the root cause of technical issues and ensuring they are resolved efficiently.
• Automation Development: Engaging in automation of routine tasks by developing scripts and tools to enhance productivity.
• Capacity Monitoring: Continuously monitoring system usage to make sure it meets growth requirements.
• Knowledge Management: Creating and updating knowledge base content, as well as improving existing documentation.
• Additional Duties: Performing other duties as assigned based on company needs.

Required Skills

To be successful in this role, you should possess the following skills and experience:

• Experience: At least 2 years of experience working in a production Windows and Linux environment as a systems administrator.
• Customer Service Skills: Excellent interpersonal skills and a solid understanding of customer service dynamics.
• Technical Understanding: Familiarity with OKTA and related technologies, along with experience in scripting languages such as PowerShell.
• Compliance Knowledge: Understanding of compliance standards like SOX, HIPAA, or PCI.
• Networking Knowledge: Proficiency with internet protocols, network firewalls, routing, switching, and VPNs.
• ITIL & ITSM Concepts: Knowledge of ITIL and ITSM methodologies is preferred.
• Flexibility: Capable of working occasional evenings, weekends, or holidays, and participating in an on-call rotation.
• Work Eligibility: Legally eligible to work in the U.S. on an ongoing basis.

Salary Information

Base Salary Range: $92,500 - $126,250 USD
The salary is competitive and varies based on geographical area, educational background, skills, and professional experience. Additionally, this role includes a market-competitive incentive opportunity.

Perks and Benefits

As an employee at Smartsheet, you will enjoy a range of benefits designed to support your work-life balance and professional growth. Key benefits include:

• Health Savings Account (HSA) and 100% employer-paid premiums or medical/vision/dental coverage options.
• 401k Match to assist in saving for retirement (50% match on the first 6% of eligible pay).
• A monthly stipend for enhancing productivity at work.
• Flexible Time Away Program alongside Sick Time Off.
• Paid Holidays: 12 holidays per year plus a unique opportunity for 24 weeks of Parental Leave.
• A dedicated Volunteer Day to encourage community involvement.
• Professional development opportunities, including access to Udemy online courses.
• Various company-funded perks such as counseling memberships and local retail discounts.
• Teleworking options from any registered location in the U.S., specific to the role.

Company Culture

Smartsheet prides itself on fostering an inclusive culture where employees from diverse backgrounds can collaborate and make impactful changes within the organization. Their motto emphasizes empowerment, and they encourage candidates with unconventional career paths to apply, emphasizing that experiences that deviate from traditional routes can provide valuable insights and qualities in team dynamics.

Conclusion

The role of an IT Systems Administrator at Smartsheet presents a substantial opportunity for candidates with a solid technical foundation who are eager to contribute to a vibrant team. With competitive salary offerings, extensive benefits, and an enriching work environment, this position is ideal for those ready to help shape the future of project management technology.

This job offer was originally published on himalayas.app