Implementation Specialist

Related keywords: remote job in new yorkcustomer success manager remote jobremote job project manager

Company Overview

PermitFlow is a pioneering applied AI company that is redefining how construction projects are conducted in the United States. The company focuses on solving critical challenges related to understanding construction feasibility, zoning issues, and compliance. It aims to streamline how builders navigate complex regulations associated with permitting and inspections, thus addressing the significant inefficiencies prevalent in the construction industry. They have successfully provided support for projects involving more than $20 billion in development and are keen on accelerating the pace at which these projects can go from planning to execution. PermitFlow has raised over $90 million in funding from reputable investors like Accel, Kleiner Perkins, and Y Combinator, underscoring its position as an industry leader in this domain.

Role Overview

The Implementation Specialist role is designed to facilitate smooth customer onboarding, specifically for mid-market and enterprise accounts. This is a hybrid position based in New York, requiring in-office attendance on designated days of the week and occasional travel for customer-related training and onboarding sessions. The specialist will play a vital role in ensuring customer success through tailored solutions that fit unique project tasks, which leads to higher satisfaction and improved customer relationships. The position reports directly to the Vice President of Customer Success.

Key Responsibilities

As an Implementation Specialist, you will take ownership of the customer onboarding experience. Your primary responsibilities include:

1. End-to-End Onboarding: Manage the onboarding process from post-sale handoff to successful launch for mid-market PermitFlow accounts.
2. Support Enterprise Implementations: Work alongside an Implementation Manager to facilitate specific workstreams which may include tasks such as training delivery and stakeholder coordination.
3. Communication: Act as the main point of contact for customers, managing expectations and mitigating risks proactively.
4. Cross-Functional Coordination: Collaborate effectively with Sales, Customer Success, Operations, and Engineering teams to align priorities and resolve any blockers faced during onboarding.
5. Training Sessions: Lead tailored training sessions for diverse customer stakeholders to drive product adoption and ensure customers realize early value from the product.
6. Track Progress: Monitor onboarding activities against milestones and KPIs, addressing any risks promptly.
7. Knowledge Building: Develop a comprehensive understanding of permitting workflows and customer-specific cases.
8. Documentation: Maintain and refine the company's onboarding playbooks and processes for better scalability.

Required Skills and Qualifications

To be eligible for the Implementation Specialist position, candidates should possess the following qualifications:

• 1-3 years of experience in roles focused on customer implementation, onboarding, or customer success, particularly within a B2B SaaS environment.
• Demonstrated experience in managing onboarding projects with multiple stakeholders, which includes tracking dependencies and timelines effectively.
• Proven capabilities to drive product adoption and contribute to achieving time-to-value metrics, demonstrated by leading training sessions and facilitating user engagements.
• Strong project management skills along with excellent communication skills, capable of effectively running customer calls and escalating issues where necessary.

Salary and Benefits

PermitFlow offers a competitive salary range between $100,000 - $130,000 per year, complemented by meaningful equity opportunities in this high-growth environment. Additional benefits include comprehensive health coverage (medical, dental, and vision), flexible paid time off (PTO), family leave, and stipends for home office equipment. The company fosters a hybrid culture that encourages a balance between in-office collaboration and remote work, while also ensuring that employees have direct access to leadership. In their effort to build a diversified workforce, PermitFlow is committed to fostering an inclusive environment that welcomes individuals from all backgrounds.

Conclusion

Taking the role of Implementation Specialist at PermitFlow opens doors to work for a transformative company that is significantly impacting the construction industry through AI. With a dedicated focus on improving project outcomes for builders across the U.S., successful candidates will contribute to an evolving workspace while enjoying competitive compensation and engaging work culture.

This job offer was originally published on himalayas.app