Housecall Pro: Senior Product Operations Manager I

Related keywords: account executive remote jobaccount manager remote jobremote job product manager

Overview of Housecall Pro

Founded in 2013, Housecall Pro is dedicated to supporting home service professionals (Pros) across the United States. The company provides tools designed to streamline operations, improve service delivery, and enable business growth for over 40,000 businesses. Its mission revolves around enhancing the lives of home service professionals, allowing them to save time and focus on their families.

Job Position

The job title is Senior Product Operations Manager I, with a focus on managing partnerships with franchise and enterprise partners. As an essential strategic role in the company, you will be responsible for developing and executing the approach Housecall Pro takes in engaging with these critical partners. This position is a full-time role and offers remote work opportunities.

Responsibilities

Your day-to-day responsibilities will include:

• Ownership of Partnerships Strategy: You will define how Housecall Pro engages with its franchise and enterprise partners, creating frameworks to assess partner needs and business impact. You will identify strategic opportunities across partners, translating those insights into product direction.

• Research & Influence Product Direction: Your role requires conducting market research and competitive analysis to guide the product roadmap. You'll gather feedback and insights from partners to make informed strategic recommendations.

• Lead Partner Engagement: Serve as the key technical contact for partners, maintaining executive relationships and facilitating discovery sessions to understand their needs. You will be responsible for presenting product strategies to partner executives and managing escalations.

• Cross-Functional Execution: You will collaborate across various teams, including Engineering, Product, and Business Development, ensuring that partner solutions are effectively delivered from conception through to execution.

• Scale the Function: Your goal will also include building scalable processes and improving operational efficiency within the partnerships function. You’ll identify opportunities to implement AI and automation to enhance productivity.

Required Skills

To succeed in this role, you should have:

• At least 5 years of experience in technical account management, product operations, product management, or strategy consulting, with at least one year of leading and mentoring team members.
• A relevant Bachelor's degree or equivalent work experience.
• Strong comprehension of SaaS business models and experience with enterprise software integrations and APIs.
• Exceptional communication skills to effectively present to executive audiences.
• A proven ability to manage complex, multi-stakeholder projects and drive alignment among senior stakeholders.
• A willingness to travel as necessary (about 15-20% annually) to support partners.

Compensation and Benefits

The salary range for this position is $120,000 to $149,000, plus equity options in the company. This range is based on several factors, including skills, experience, and geographic location. Alongside the competitive salary, Housecall Pro offers an array of benefits that encompass:

• Healthcare Insurance: medical, dental, vision, and disability coverage.
• 401(k): A retirement savings plan, enhancing your financial security.
• Flexible Time Off: Paid time off and parental leave, allowing for work-life balance.
• Monthly Tech Reimbursement: Help covering technology-related expenses.

Company Culture

Housecall Pro emphasizes a strong culture of innovation, valuing contributions from all team members regardless of their position. They are deeply invested in the career growth of their employees and actively promote a diverse and inclusive environment. The company takes pride in its mission-driven approach, focusing on impactful work that benefits real people.

Housecall Pro is an equal opportunity employer, celebrating diversity and promoting inclusivity in the workplace. They prohibit discrimination based on any protected category by law.

Conclusion

For anyone seeking a role that combines innovation, strategic thinking, and a focus on improving lives within the home service industry, the Senior Product Operations Manager at Housecall Pro could be an ideal fit. With substantial responsibilities, the role offers the chance to engage with senior executives, manage vital partnerships, and influence the product direction in a rapidly growing company dedicated to supporting its Pros.

This job offer was originally published on weworkremotely.com