EY: Service Design Consultant

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Job Title: Service Design Consultant

This position is offered by EY, a leading global professional services firm best recognized for its consultancy and advisory roles. The title of this job is Service Design Consultant with an aspect of product design emphasizing creating user-centered experiences in a business context.

Location and Work Arrangement

The job is based in Katowice, Poland, and allows for a hybrid work model—2 days in the office and 3 days of remote work. This flexible arrangements help provide a balance between collaboration in person and the independence that remote work offers.

Overview of the Role

The role operates within EY GDS Poland, part of a global integrated service delivery network, presenting candidates with an exceptional opportunity to gain international experience by collaborating with market leaders and innovators worldwide. As a Service Design Consultant, you will engage in tasks that enhance user experiences and improve business processes. Your focus will be notably on Customer Experience (CX), working alongside cross-functional teams to design, prototype, and implement services that are efficient and impactful, boosting both customer satisfaction and business performance.

Key Responsibilities

Your responsibilities will include a comprehensive approach to service design:

• Conducting user research to discover unmet needs and challenges.
• Mapping processes to ascertain improvement opportunities.
• Creating essential service artifacts, including service blueprints, journey maps, and personas.
• Collaborating with stakeholders to co-create solutions.
• Prototyping and testing designs for their effectiveness and viability.
• Facilitating collaborative workshops and design sessions.
• Monitoring service performance and gathering ongoing feedback.
• Keeping current with industry trends and implementing best practices.
• Defining success metrics and tracking them effectively.

Required Skills and Qualifications

To qualify for this role, candidates must possess:

• A Bachelor’s degree in design, Human-Computer Interaction, or a related field.
• Over three years of experience in Service Design, Customer Experience design, or Product Design.
• Proficiency in design tools such as Miro, Mural, Figma, and Adobe Creative Suite, with demonstrable skills in prototyping and visual designing.
• A strong portfolio showcasing previously successful service design implementations.

Preferred Qualifications

While not mandatory, the following skills will enhance your candidacy:

• Proficiency in additional languages, such as German or French.
• Knowledge of User Research, Usability Testing, and Analytics.
• Familiarity with product management principles and customer experience strategies.
• Experience using various prototyping tools and graphic design software.

Characteristics of an Ideal Candidate

The company is looking for candidates who are:

• Proficient in Design Thinking and User-Centered Design methodologies.
• Open-minded with a proactive approach to problem-solving.
• Eager to continuously learn and tackle challenges.
• Able to apply agile methodologies and collaborate efficiently to produce service solutions.
• Passionate about design with a proven commitment to refining and enhancing services.
• Motivated to build solid connections in a global, intercultural environment and willing to explore beyond personal comfort zones.

Compensation and Benefits

While specific salary details are not provided in the job posting, the role offers the chance to be part of a dynamic global network which spans across nine locations worldwide. The benefits entail working on exciting projects pertinent to well-known brands and a continuous learning environment, with particular emphasis on developing the participant's career through tools and resources provided. Additionally, there is a strong focus on a diverse and inclusive culture that encourages personal expression and empowerment.

Company Overview

EY is dedicated to creating long-term value for clients, people, and society, while simultaneously strengthening trust in capital markets. Aiming to build a better working world, EY employs over 150 countries worldwide, providing assurance, consulting, law, strategy, tax, and transactions. The firm enables diverse teams to tackle complex issues through innovative thinking and data utilization.

Conclusion

In summary, the position of Service Design Consultant at EY offers a promising opportunity for professionals with a passion for customer experience and service design. With a supportive organization promoting continuous learning, this role presents a unique platform for career advancement while collaborating with global enterprises. Interested candidates are encouraged to apply promptly to leverage this exceptional opportunity.

This job offer was originally published on weworkremotely.com