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Cytora.com is an InsurTech company focused on revolutionizing the insurance industry by utilizing AI and Generative AI technologies. The organization is in a high-growth phase, committed to building products that enhance risk evaluation and decision-making for insurers. This transformation aims to shift workflows from manual processes to fully digital systems.
Cytora.com is currently seeking a Documentation Engineer or Technical Writer to manage and drive the company's product documentation efforts. This role involves close collaboration with Product Managers, Engineers, and Customer Support teams to create and improve technical content, ensuring documentation quality and standards are maintained.
The Documentation Engineer will own and manage the documentation process from start to finish. Responsibilities include:
Developing and maintaining documentation standards and templates, ensuring consistency and clarity across all technical content.
Writing, editing, and structuring technical documentation, ensuring it is accurate and accessible to both technical and non-technical users.
Managing a documentation backlog that prioritizes updates based on product releases and the needs of clients.
Identifying documentation gaps by reviewing feature releases, customer queries, and feedback from internal teams.
Collaborating with Product Managers, Engineers, and Customer Support to extract crucial technical details and translate them into clear documentation.
Validating and extending documentation for JSON files, API documentation, and code snippets.
Testing API endpoints to ensure accurate and functional documentation.
Researching and implementing AI-assisted solutions to streamline and automate documentation processes.
Exploring and suggesting appropriate documentation tools such as Notion, Swagger, Markdown, GitHub, and Readme.io.
Editing release notes and contributing to customer enablement resources like FAQs and knowledge base articles.
Candidates for the Documentation Engineer role must demonstrate:
Proven experience as a Technical Writer or in a similar position, with a preference for experience in a SaaS or technical context.
The ability to independently write technical documentation from scratch and keep it consistently updated.
Technical proficiency in reading and validating Python code snippets, even if coding experience is not strictly required.
Experience with API documentation, JSON files, and testing APIs using tools like Postman and Swagger/OpenAPI.
Familiarity with documentation tools such as Notion, Swagger, Markdown, GitHub, and Readme.io.
Strong analytical and problem-solving skills to work autonomously.
Excellent attention to detail, ensuring documentation is clear and coherent.
Experience collaborating with diverse teams, including engineers and product managers.
Comfort with using AI tools to enhance and scale documentation workflows.
Fluent English proficiency, ideally native or near-native.
The ideal candidate may also possess:
Experience with FastAPI.
A background in software engineering or a related technical field.
Knowledge of working within the insurtech, SaaS, or AI product domains.
Experience setting up and managing documentation portals.
Familiarity with using automation tools to optimize documentation processes.
Exposure to creating customer support or onboarding documentation.
Cytora.com offers various benefits for employees, which may differ slightly based on location:
Stock options to share in the company's growth.
Enhanced parental leave policy.
Private health insurance (available only in the UK).
Option to choose your laptop.
Flexible working arrangements.
A £2000 travel budget to assist with travel expenses.
Opportunities to engage in company trips.
It is important to note that the company operates under a remote-first policy, allowing employees to reside anywhere in the UK or EU, provided they have fluent English skills and the right to work without visa sponsorship.
Cytora.com is committed to fostering an inclusive workplace that values diversity. The company adheres to equal opportunity principles, ensuring candidates are not discriminated against based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
In summary, this role presents an exciting opportunity for those with a penchant for technical writing and a strong focus on documentation standards within a rapidly evolving tech environment. If you are detail-oriented, with a knack for collaborating across technical teams, joining Cytora.com as a Documentation Engineer may be an ideal pathway for your career.
This job offer was originally published on remotive.com
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
