Director, Customer Account Manager

Related keywords: account manager remote jobcustomer success manager remote jobhybrid remote job

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Overview

The position of Director, Customer Account Manager is open at Digital Waffle, a prominent Consumer PR agency known for its dynamic team and excellent workplace culture. This role is designed for highly motivated and experienced professionals who are eager to contribute to the agency's mission. The position is based in London but operates in a hybrid work format, allowing flexibility between remote work and in-office presence.

Job Responsibilities

The successful candidate will lead and manage customer accounts, ensuring a high standard of service delivery. Key responsibilities include:

• Developing and executing PR strategies to enhance media coverage and brand visibility for clients.
• Utilizing a well-established media contact network to foster relationships that can amplify client goals.
• Mentoring and guiding junior team members, providing support in developing their skills and ensuring quality in their output.
• Writing and reviewing press releases and other communication materials to maintain a high level of detail and alignment with client objectives. This requires a strategic mindset and creativity to devise fresh and innovative concepts.

Required Skills

To excel in this role, candidates must possess the following skills:

• Extensive background in Consumer PR, showcasing an in-depth understanding of the industry.
• Proven experience in creating effective PR strategies that garner significant media attention.
• Strong writing skills, particularly in crafting press releases with a keen eye for detail.
• Effective leadership abilities to mentor junior staff and steer projects toward success.
• A strategic and innovative thinker who can integrate new ideas into existing practices.

These skills are critical for enabling the agency to not only meet but exceed client expectations, fostering long-term partnerships.

Salary

The position offers a competitive salary starting at £60,000 per year, providing a lucrative opportunity for candidates with the right expertise and experience. While the maximum salary has not been disclosed, this base indicates a strong industry-standard compensation package, reflective of the experience and skills desired.

Work Environment

Digital Waffle prides itself on nurturing a vibrant and positive workplace culture. The hybrid working arrangement allows for a balance between remote engagement and collaborative in-person meetings, which can boost team morale and productivity. This flexibility is particularly appealing to those seeking a modern work-life balance.

How to Stand Out

For job seekers interested in this position, a well-rounded resume that highlights practical experience in Consumer PR, successful campaigns, and mentorship roles will be essential. As the role involves significant strategic input, candidates should be prepared to present examples of innovative ideas previously implemented in campaigns.

Furthermore, having a robust portfolio demonstrating effective press release writing and materials developed can further enhance candidates' profiles, showcasing their capability to meet the job's demands.

Engaging in continuous professional development within the PR sector can also provide an edge, as staying updated on industry trends and media dynamics is crucial in this fast-paced environment. Building a network of contacts within the industry is equally important for success in this role, and candidates should be prepared to leverage these relationships for the benefit of their role.

Company Culture

Digital Waffle emphasizes a culture of collaboration, creativity, and opportunity for growth. The team is dynamic and diverse, striving for excellence in PR service. This approach not only benefits the clients but also creates a positive environment for employees, encouraging them to thrive in their roles.

By aligning personal ambitions with company goals, candidates can find themselves in a rewarding position where their contributions are valued and recognized. This alignment ultimately propels both the individual and the agency toward greater success.

This job offer was originally published on jooble.com