Digital Workplace & Network Consulting Delivery Leader

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Overview

Kyndryl is seeking a Digital Workplace & Network Consulting Delivery Leader in Markham, Ontario. This role exists within a dynamic environment where the focus is on delivering exceptional service and innovation in technology solutions. As part of Kyndryl, a company recognized for building and modernizing critical technology systems, you will engage with a global team to ensure customer satisfaction and drive service excellence.

Company Insight

Kyndryl is a leading technology services company that partners with clients to help them adapt to the demands of the modern digital world. They prioritize a culture of inclusion and equity, reflecting diverse backgrounds and experiences in their workforce. With a solid commitment to professional growth, Kyndryl provides employees with access to state-of-the-art resources and opportunities to advance their skills.

Role Responsibilities

In your position as the Digital Workplace & Network Consulting Delivery Leader, your main duties will center on:

• Inspiring and guiding a team of experts in the delivery of high-quality IT services.
• Collaborating with customers to align technology solutions with their business needs.
• Proposing and implementing customized solutions that exceed customer expectations.
• Fostering relationships within the customer account structure and working closely with delivery partners.
• Overseeing technical and managerial support for field engineers and other support personnel.
• Providing swift troubleshooting for incidents and operational issues.
• Collaborating with delivery partners and Site Reliability Engineers (SREs) in the design and maintenance of systems and services.

Required Skills and Experience

For this role, Kyndryl requires candidates to have:

• A minimum of 5 years in a leadership role within a delivery environment.
• Comprehensive knowledge of Kyndryl competencies, managed platforms, and IT services.
• Hands-on experience with incident management, root cause analysis, and managing change processes.
• The ability to work in coordination with Delivery Partners and SREs to ensure successful project outcomes.
• A customer-focused approach with an aptitude for fostering growth within teams.
• Proficiency in AIOps and a passion for innovation.

Preferred Qualifications

While not mandatory, candidates who hold a Bachelor's degree and possess certifications such as Six Sigma, PMP, or ITIL will have an advantage. Importantly, this position requires proficiency in English; knowledge of French can be beneficial since you will interact with diverse stakeholders across Canada and internationally.

Workplace Culture

Kyndryl is not only dedicated to its customers but also takes significant strides in supporting its employees. They offer a collaborative environment where the commitment to diversity is emphasized. The company boasts various inclusion networks that help staff feel supported and heard, enhancing the workplace experience for everyone.

Opportunities for Growth

Working at Kyndryl provides numerous benefits, including personal and professional development. You'll have access to extensive employee learning programs that cover industry-leading certifications, exposure to new technologies, and opportunities within a global workforce. Kyndryl encourages volunteering and community support, enhancing employee engagement beyond the workplace.

Final Thoughts

Becoming the Digital Workplace & Network Consulting Delivery Leader at Kyndryl opens doors not just to an impactful role but also to a forward-thinking company where innovation is at the heart of everything they do. If you are looking to make a significant impact in the IT industry and help shape its future, this position may be your perfect fit. Kyndryl stands out for its commitment to nurturing talent and creating an inclusive workplace that celebrates diversity and encourages growth.

This job offer was originally published on jooble.com