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Founded in 2005, Payoneer is a global financial platform designed to streamline business transactions across borders. With a commitment to connecting underserved businesses to a growing global economy, Payoneer strives to simplify financial workflows. This includes facilitating global payments, ensuring compliance, managing multi-currency transactions, providing working capital, and leveraging business intelligence tools. Currently, Payoneer has a diverse team of over 2,500 colleagues across the globe, serving clients in over 190 countries and territories.
The available position is for a Customer Success Specialist at Payoneer, aimed at enhancing client relationships and bringing solutions to meet their business needs. This role combines personalized 1-on-1 engagements with larger, automated outreach initiatives to manage a significant client portfolio.
The Customer Success Specialist will have a broad array of responsibilities, including but not limited to:
Managing existing client relationships: This involves building long-term partnerships with both top-tier and mid-tail customers to uncover their evolving business needs.
Proactively strengthening relationships: The role seeks to maximize client retention and drive revenue through effective cross-selling and upselling strategies tailored to individual customers.
Outbound outreach: This includes making cold calls to identify new business opportunities, activate dormant customers, and facilitate commercial outcomes.
Developing multi-channel strategies: The candidate will be responsible for designing and executing approaches to engage large customer segments, particularly at critical moments in their customer journey.
Driving retention: The specialist will implement strategies aimed at retaining customers and enhancing their lifetime value.
Identifying market opportunities: Leveraging customer insights and market trends to define go-to-market strategies and capitalize on potential sales opportunities.
Case studies and success stories: Building impactful narratives to demonstrate business success, fostering internal and external alignment.
Leading educational initiatives: This may include organizing webinars and workshops to maintain customer engagement.
End-to-end commercial process: The candidate will take ownership of the entire sales cycle, from demos to proposals, negotiations, and finalizing long-term agreements.
Payoneer has specified certain skills and experiences that are essential for prospective candidates:
A Bachelor’s degree, ideally in business or engineering.
Proficiency in English and Ukrainian languages.
A minimum of 2 years of experience in fields such as account management, sales, or business development.
Expertise in developing business cases, financial analyses, and economic forecasting.
Strong written and verbal communication skills to effectively present business cases to stakeholders.
A high level of organization, focus, and the ability to work efficiently under pressure.
Candidates with the following experiences will gain an advantage:
Experience in a high-volume outbound environment.
Familiarity with CRM systems like Salesforce, along with sales reporting expertise.
Knowledge of the payment industry, including tools related to invoicing, reconciliation, and data-driven platforms.
A proven track record of working with international clients across various industries.
Experience in selling B2B solutions in a consultative manner.
Payoneer is dedicated to fostering a culture of accountability and continuous improvement. The company's key values include:
Customer Partnership: Being dedicated to understanding clients’ needs and creating solutions that contribute to their growth.
Ownership: Promoting a culture of accountability at all organizational levels.
Continuous Improvement: Striving for better outcomes and higher standards.
Supportive Culture: Encouraging team members to help each other grow, both as professionals and individuals.
If you resonate with the mission of Payoneer and feel you meet the outlined qualifications, you are encouraged to apply for the role of Customer Success Specialist. The company prides itself on being an equal opportunity employer, welcoming applicants from diverse backgrounds, regardless of race, color, ancestry, religion, sexual orientation, gender identity, national origin, or any other legally protected characteristic. Reasonable accommodations are available upon request during the hiring process.
This position in Poland offers the opportunity to work within a dynamic team and significantly impact Payoneer’s customer engagement and satisfaction initiatives. In joining Payoneer, candidates take part in a global mission to simplify financial operations for businesses worldwide.
This job offer was originally published on jobicy.com
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
