Customer Success Specialist - Outbound - Latin America Contractor

Related keywords: customer success manager remote jobsalesforce remote jobremote job product manager

Overview of Hearth

Hearth is a leading company that serves as an AI growth system specifically tailored for local home improvement small businesses. Their software is critical for contractors involved in essential industries like roofing, HVAC, and construction. The core mission of Hearth is to support business owners in increasing job wins, protecting profit margins, and managing homeowner relationships efficiently. This collective effort enables entrepreneurs to establish generational businesses that can positively impact their families and communities.

The Position

Hearth is currently looking for a Customer Success Specialist - Outbound to join their team on a contract basis. This position is especially focused on servicing the Latin America region, particularly Mexico. As a Customer Success Specialist, your primary responsibility will be to reach out to existing customers, enhance their experience with the product, and act as the first line of communication for their needs. The role involves significant customer interaction, establishing deep connections through various channels such as calls and emails, and driving conversations aimed at improving customer satisfaction levels.

Responsibilities

The responsibilities of the Customer Success Specialist include but are not limited to:

• Achieving a daily target of 40+ outbound calls to engage with customers.
• Establishing meaningful connections with customers through various communication channels, including calls and emails.
• Utilizing Salesforce to manage customer interactions, ensuring constant engagement.
• Preparing customers for scheduled training sessions to enhance their understanding of the product.
• Documenting the customer journey and feedback to share insights with the Customer Success team.

Expected Skills and Qualifications

To be considered for this role, candidates should demonstrate the following skills:

• Organizational Skills: Strong organizational abilities are vital for tracking and reporting customer interactions accurately.
• Coachability: Being a fast learner and eager for self-improvement will be important traits.
• Goal-Oriented: The ideal candidate should be self-motivated, proactive, and able to work independently in a fast-paced environment.
• Communication Skills: Excellent verbal and written communication skills are required, enabling you to consult with business owners effectively.
• Problem-Solving Skills: The ability to adapt, articulate, and solve problems encountered by customers is necessary.

Company Core Values

Hearth operates with a dedicated set of core values:

• Truth: They prioritize honesty and data to make informed decisions.
• Slope: Hearth values a growth mindset over traditional résumés and seeks individuals with high potential for development.
• Mutual Benefit: The company believes that synergistic outcomes can be achieved when customers, team members, and the business all succeed together.
• Competitive Greatness: Hearth aims to create an environment where individuals can bring forth the best versions of themselves, rather than just offering a job.

Benefits

Hearth offers several benefits for this role, including:

• A mission-driven and values-based workplace culture.
• Competitive pay relative to industry standards.
• Unmatched opportunities for skill development, providing a unique chance to experience firsthand at a burgeoning tech startup.

Job Advancement Opportunities

There is a notable potential for promotion within the customer success division, where successful candidates can transition into Customer Success Manager roles or related positions within 6-9 months based on their performance.

Work Environment

The role is entirely remote, allowing applicants from the Latin America region to work flexibly while contributing to Hearth’s mission. This positions Hearth as an attractive employer for those seeking remote work opportunities in customer support.

Diversity & Inclusion

Hearth emphasizes diversity and equality in the workplace. They welcome applicants qualifying for the position, acknowledging varied backgrounds and experiences without discrimination. Their inclusive hiring practices also extend to individuals with past arrest or conviction records, showcasing their commitment to equality.

In summary, working with Hearth presents a unique opportunity for individuals who are passionate about enhancing customer success in the home improvement industry while leveraging AI technology. With a focus on growth, both for the company and the individual, Hearth aims to create a collaborative and supportive work atmosphere.

This job offer was originally published on himalayas.app