Customer Success Manager, Enterprise

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Position Overview

The role of Customer Success Manager at Ceros is designed for individuals passionate about helping enterprise-level clients succeed. Located remotely within the US, this position will report to the Director of Customer Success, Enterprise. This role emphasizes becoming a trusted advisor for major enterprise customers, ensuring they derive maximum value from Ceros' platform over time.

Key Responsibilities

As a Customer Success Manager, you will have several critical responsibilities:

• Strengthening Client Relationships: After the sale, your role is to embed deeply within client accounts, enhancing engagement and satisfaction.
• Monitoring Customer Health: Conducting monthly check-ins to assess customer health and provide ongoing value will be a significant part of your job.
• Client Advocacy: Act as the voice of the customer to enhance renewal rates by working closely with Account Executives to reduce churn and create expansion opportunities.
• Product Understanding: An in-depth knowledge of Ceros’ products will be vital; you will need to identify relevant features for each client's specific requirements.
• Collaboration: You will collaborate with professional services and customer support to ensure that success metrics are met for clients.
• Strategic Planning: Your duties will include planning for internal stakeholders as well as conducting quarterly business reviews.
• Client Education: Beyond technology, bringing value to clients through event promotion and sharing best practices in content programs is essential.
• Usage Monitoring: Quickly identifying and addressing accounts with low usage will be vital for driving product adoption.

Required Skills

Prospective candidates should possess a variety of skills and experience:

• Experience: At least 3+ years of quota-holding experience in customer success or account management, specifically within SaaS environments.
• Stakeholder Management: You must efficiently balance the needs of various stakeholders while meeting tight deadlines.
• Proven Track Record: Candidates should demonstrate past success in maintaining client relationships, handling complex situations, and delivering exceptional experiences.
• Organizational Skills: An impressive degree of organization and proficiency in leveraging internal systems is expected.
• Communication Skills: Being an effective communicator is essential, as you’ll need to establish relationships at all organizational levels.

Compensation and Benefits

The compensation structure is competitive, with a base salary ranging from $80,000 to $100,000, and total expected compensation of $120,000 to $150,000 based on qualifications and experience. In addition to this, Ceros offers a robust set of benefits:

• Stock Options
• Premium Health Insurance
• 401K Matching
• Paid Parental Leave: 16 weeks for primary caregivers, 4 weeks for secondary caregivers.
• Flexible Vacation Days
• Paid Sick Days
• Home Office Setup Stipend
• Macbook Air and other excellent gear
• Unlimited Access to Co-Working Spaces

Work Environment

This is a full-time, remote-first role, meaning you can work from anywhere within the US. However, you may be required to travel occasionally, up to 30% of the time. A personal cell phone will also be necessary for work purposes.

Diversity and Inclusion

Ceros is committed to diversity and inclusion within its workforce. They stand firmly against any form of discrimination during recruitment and employment processes, ensuring fair opportunities for all potential candidates and employees regardless of race, gender identity, sexual orientation, and other characteristics. They are dedicated to fostering a diverse environment that thrives on unique perspectives and backgrounds.

Conclusion

If you are an experienced customer success professional looking to make a significant impact in a remote role, the position of Customer Success Manager at Ceros offers a compelling opportunity. With a strong emphasis on client success and comprehensive employee benefits, Ceros provides a platform where you can grow your career while helping enterprise-level clients thrive in the digital landscape.

This job offer was originally published on himalayas.app