Customer Success Manager

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Overview

The position of Customer Success Manager at ABR Talent involves managing customer relationships and ensuring satisfaction for a globally recognized tech platform. This platform focuses on providing software solutions to various universities and venues worldwide, and they are looking for dynamic talent to help drive their growth.

Company Background

ABR Talent is a recruitment partner specializing in hiring for start-up and scale-up SaaS businesses. They are known for facilitating roles geared towards business growth, particularly in Customer Success, Sales, Account Management, and Support jobs. The company is privately owned and is supported by a larger global leader in software solution growth. As they look toward an ambitious expansion plan over the next eight years, they aim to dominate the market with their innovative solutions. They currently service over 80% of their target market, marking them as a significant player within their sector.

Job Responsibilities

In the role of Customer Success Manager, you're tasked with managing a portfolio of 40-45 EMEA accounts. This includes having strategic ownership and accountability for customer success and satisfaction. Your responsibilities will entail:

• Conducting regular customer meetings, whether virtually or at customer sites.
• Supporting customers in utilizing products effectively to ensure success.
• Collaborating with wider teams including Customer Support, Professional Services, and Sales to drive performance and uphold customer satisfaction.
• Bringing creative ideas and initiatives to enhance team and business impact.

Your work will directly influence customer experiences and relationships, making you a vital part of the team's success.

Required Skills and Experience

For applicants hoping to secure the Customer Success Manager role, the following qualifications and skills are mandatory:

• 3+ years of experience in a Customer Success role, particularly within the SaaS sector.
• Proven ability to thrive in a fast-paced, scaling business, ideally with exposure to complex and bespoke software solutions.
• In-depth knowledge or experience with decision-makers in the education sector, specifically universities, is highly desirable.
• A self-motivated individual who can operate autonomously while functioning as a cooperative team player.
• Possession of a full UK driving licence is a must.

Salary and Benefits

The Customer Success Manager role offers a competitive base salary of up to £40,000. In addition, the company provides an appealing benefits package which includes:

• 25 days of holiday, plus bank holidays.
• Additional days off for wellbeing or charity purposes.
• Enhanced pension plan, maternity and paternity leave, and sick pay.
• Other perks that may be available as part of the employment package.

Conclusion

If you have a background in Customer Success, particularly in the SaaS industry, and have experience working with educational institutions, this could be an excellent opportunity. With a focus on growth and customer satisfaction, ABR Talent seeks individuals who are passionate about making a difference in the customer experience. If you are looking to advance your career within this space, reaching out to ABR Talent might be your first step toward becoming an integral part of their growing team.

This job offer was originally published on jooble.com