Customer Success Manager

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Overview

The position being offered is for a Customer Success Manager with ABR Talent, a recruitment company specializing in Customer Success roles for start-up and scale-up SaaS businesses. This position is primarily focused on creating and managing relationships with EMEA accounts and ensuring customer satisfaction and success within the global tech platform discussed. The Company has robust growth plans over the next eight years, making now an excellent time to join.

Job Responsibilities

As a Customer Success Manager, your principal duties will include:

• Managing a portfolio of 40-45 EMEA accounts, which involves total strategic ownership and accountability for the success and customer experience of each client.
• Conducting both virtual and onsite customer meetings to support customers with product utilization and ensure ongoing success.
• Collaborating with various internal teams, including Customer Support, Professional Services, and Sales, to drive overall success for your accounts.
• Being proactive in bringing ideas and methods to improve the team and workflow, emphasizing the importance of impactful contributions.

The role demands a combination of strategic planning, sales acumen, and customer management skills, encapsulating a rounded approach to client management.

Ideal Candidate Qualities

The company is looking for candidates with the following qualifications:

• A minimum of 3 years of experience in a Customer Success role specifically within a SaaS business.
• Familiarity with fast-paced scaling environments, especially those providing complex and bespoke software solutions.
• Previous interactions with decision-makers in the education sector, particularly in universities, will be highly valued.
• Self-motivated individuals who can work autonomously yet thrive in a team-oriented environment will excel in this company culture.
• A valid UK driving licence is a mandatory requirement for this role.

Salary and Benefits

The package for the Customer Success Manager position includes a competitive base salary of up to £40,000, which is attractive within this field. Further benefits entail:

• 25 days of holiday, in addition to bank holidays, plus specific days for well-being and charity activities.
• An enhanced pension plan to ensure future financial security.
• Additional provisions for maternity/paternity leave and sick pay, demonstrating the company's commitment to employee welfare.
• Other undisclosed benefits, which will be clarified upon hiring.

Why Join ABR Talent?

ABR Talent specializes in recruiting for roles pivotal to the success of the noted tech platform, allowing you to join a progressive company set to dominate the market space. Aligning your career with one of the industry's frontrunners provides ample opportunities for personal development and career advancement. Ideal candidates seeking to progress should consider this a golden opportunity to grow and demonstrate their skills.

In conclusion, the Customer Success Manager role is essential to forming a bridge between the client and the service offerings of the tech platform, ultimately driving its growth within the global marketplace. With suitable qualifications and the right mindset, you will not just be part of a growing company but a pivotal player in shaping its future successes.

This job offer was originally published on jooble.com