Customer Success Manager

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Overview

The job opportunity available is for the position of Customer Success Manager at ABR Talent, a recruitment partner that specializes in supporting start-up and scale-up SaaS businesses. The hiring company operates on a global scale and is rapidly growing with plans to expand significantly over the next eight years. Located in Milton Keynes, Buckinghamshire, the role is designed to be integral to customer satisfaction and success in utilizing the company's software solutions.

Company Background

ABR Talent partners with a privately owned global tech platform that collaborates with universities and various venues worldwide. They have established a commanding presence in their market, having worked with over 80% of their target market, which indicates a strong customer base. The organization offers an exciting career opportunity for individuals keen on being part of a high-growth environment.

Job Responsibilities

As a Customer Success Manager, you will play a pivotal role in driving customer satisfaction and retention. Your main responsibilities include:

• Managing accounts: You will handle 40-45 EMEA accounts, ensuring strategic ownership and accountability for the success and overall experience of each customer.

• Customer interactions: Engage with customers through meetings, both virtual and onsite, focusing on enhancing product utilization and driving success and momentum.

• Collaboration: Work alongside various teams such as Customer Support, Professional Services, and Sales to foster customer success.

• Contributing to growth: Bring forward new ideas and strategies to impact the team and business positively, making your mark on their growth journey.

Ideal Candidate Profile

To qualify for this role, candidates should possess the following experience and skills:

• 3+ years of experience in a Customer Success role specifically within a SaaS business environment.

• Familiarity with working in a fast-paced, scaling environment that offers complex and custom software solutions.

• Experience working with decision-makers in the education sector, particularly at the university level, is considered a significant advantage.

• Self-motivated individuals who can work independently while also being able to function effectively within a team are highly valued. Supporting colleagues and learning from them is emphasized.

• A full UK driving license is mandatory for this role, ensuring you can attend customer meetings as needed.

Compensation Package

The compensation package includes a base salary of up to £40,000, which reflects the market rate for this type of role in the SaaS industry. Additional benefits include:

• 25 days of holiday, plus bank holidays, along with special days for well-being and charity.

• Enhanced pension plan, maternity/paternity leave, and sick pay, assuring you of a supportive work environment.

• There may be additional perks connected to employee well-being and professional development, but specific details would be discussed during the interview process.

Conclusion

This position offers a unique opportunity to contribute significantly within a leading SaaS company. Ideal for a self-starter who enjoys collaborating with diverse teams and has a robust desire to improve customer success metrics. If you meet the qualifications and are passionate about customer success in the tech domain, this role promises career growth and an impactful working environment.

This job offer was originally published on jooble.com