Customer Solutions Engineer – Payments

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Overview

The job posting is for a Customer Solutions Engineer – Payments at Zuora, a company that assists businesses in evolving and growing through innovative subscription and payment solutions. Zuora provides a robust platform for modern business models, including subscriptions and outcome-based payments, allowing companies to optimize their offerings efficiently.

Role and Responsibilities

In this role, you will work closely with Account Executives and act as the payments subject matter expert during the sales cycle. Responsibilities include engaging with both technical and business stakeholders to understand their payment architectures and advising on strategies to modernize these systems. Key duties involve:

• Conducting discovery sessions to understand payment strategies and identifying opportunities for improvement.
• Designing solution architectures that enable flexible payment ecosystems tailored to various stakeholders.
• Delivering technical presentations, demonstrations, and workshops tailored to both executive and technical audiences.
• Collaborating with various teams within the company—such as Product Management and Engineering—to influence future product capabilities and represent customer requirements.
• Developing reusable solution assets and technical enablement materials to broaden payment expertise across the organization.
• Supporting strategic requests for proposals (RFPs), creating proof-of-concepts, and assisting in complex enterprise evaluations.

Required Skills

Candidates seeking this position must possess several key qualifications, including:

• A minimum of 5 years of experience in Solutions Engineering, particularly focusing on enterprise software.
• Deep expertise in enterprise payments, gained from working at a Payment Service Provider (PSP), payment gateway, or similar payments technology company.
• Comprehensive understanding of payment ecosystems, including gateways, acquirers, processors, and digital wallets.
• Experience in designing complex payment architectures for high-volume B2C/B2B customers.
• Knowledge of payment optimization strategies, such as intelligent routing and authorization optimization.
• Familiarity with REST APIs and modern integration practices.
• Excellent presentation and communication skills, especially in a customer-facing role where translating complex technical concepts into clear business values is crucial.

Preferred qualifications also include:

• Experience supporting global enterprise customers across different industries.
• Knowledge of subscription business models and recurring billing practices.
• Familiarity with PCI DSS, PSD2/SCA, and other regulations relevant to global payments.
• Previous experience with SaaS platforms and cloud-based enterprise applications.

Benefits

Zuora offers a competitive total rewards package to support its employees, referred to as ZEOs. Benefits typically include:

• Competitive compensation packages, including variable bonuses and performance-based incentives.
• Comprehensive medical, dental, and vision insurance options.
• Generous and flexible time-off policies, including paid holidays and wellness days.
• Paid parental leave for eligible employees.
• Learning and development stipends to foster professional growth.
• Opportunities for community involvement through volunteer efforts and charitable donation matching programs.
• Resources and support for mental well-being.

It’s important to note that benefits may vary based on location, and specific details will be communicated during the interview process.

Company Culture

At Zuora, there is a strong emphasis on innovation and collaboration among teams to foster an inclusive high-performance culture. Employees are encouraged to take ownership of their roles and challenge existing practices, driving impactful contributions within the company. The company prioritizes diverse perspectives and is committed to creating an inclusive environment that recognizes the unique qualities and backgrounds of all individuals.

Salary Information

The position offers a base salary range of $136,800—$177,100 USD per year. The final salary will depend on various factors, such as the candidate’s qualifications, prior experience, specific skills, and internal equity within the company. This base salary is only a part of Zuora’s Total Rewards Package, which may also include bonuses and equity compensation.

Conclusion

This role presents an exciting opportunity for experienced Customer Solutions Engineers specializing in payments technology to join a leading company in the Software as a Service (SaaS) space. Zuora’s focus on innovation and client-centric solutions, combined with a supportive work environment and competitive compensation, makes it an attractive choice for job seekers looking to enhance their careers.

This job offer was originally published on jobicy.com