Related keywords: instructional design remote jobcustomer care remote jobcustomer service remote job part time
This page contains product affiliate links.
Quince was founded with a vision to disrupt the traditional luxury market by offering premium quality products at significantly lower prices. The company focuses on various core values including placing customers first, ensuring high quality, and practicing environmental and social consciousness. Quince's mission is clearly reflected in its operations and culture, aiming to deliver exceptional value without sacrificing quality.
Quince is currently looking for a full-time Customer Service Training Specialist who will have a pivotal role in supporting the onboarding and continuous training of their Customer Care team. This position requires a professional who is not only passionate about providing a customer-first approach but also brings expertise in learning and development with a background in customer service and retention.
The Customer Service Training Specialist will be responsible for a range of critical tasks that will facilitate the growth and efficiency of the Customer Care team. The chosen candidate will:
Coordinate the onboarding process for new hires, ensuring a smooth transition from application to active team member.
Conduct training sessions utilizing diverse learning modalities to cater to various learning styles.
Implement a quality audit program and perform weekly knowledge checks to identify knowledge gaps among team members.
Track and evaluate the performance of new hires, focusing on attrition rates and knowledge gaps for the continuous improvement of the training program.
Innovate training methods that directly enhance the customer experience, measured through decreased agent-driven DSATs and improved customer retention.
Facilitate ongoing educational sessions for current team members to promote skill enhancement and knowledge retention.
Contribute to the development and refining of training materials and resources as needed.
Serve as a resource for problem resolution and support the Customer Care organization on operational workflows.
Embody and lead by example the values and operating principles of Quince, particularly focusing on the Customer First mentality.
To be considered for the position of Customer Service Training Specialist at Quince, candidates should meet specific educational and experiential criteria:
A Bachelor’s Degree is required.
At least 3 years of experience in training or learning development, with a focus on delivering content to various audiences, from peers to management.
Proficiency in computer applications and the ability to quickly adapt to new technologies.
Experience in managing multiple tasks effectively, balancing priorities under tight deadlines.
A problem-solving mindset, capable of reacting quickly to challenges and providing useful solutions.
While the basic qualifications are essential, several preferred experiences can enhance a candidate's suitability for the role:
Strong understanding of contact center processes and workflows.
Certification or advanced training in instructional design and adult learning principles.
Prior experience in managing or leading contact center operations.
Evidence of successful project management and the ability to meet tight deadlines effectively.
Excellent feedback skills, both in giving and receiving it, to maintain a constructive training environment.
A history of working in fast-paced environments and adapting quickly to changes in strategy or direction.
Experience with continuous improvement methodologies, such as Kaizen, to enhance training effectiveness.
Quince offers a competitive compensation package for the Customer Service Training Specialist role, with a salary range of $60,000—$65,000 USD. Moreover, the company emphasizes equal employment opportunities and promotes a non-discriminatory work environment, making it a suitable workplace for diverse candidates.
For anyone looking to make a meaningful impact in customer service training, this role at Quince presents a unique opportunity. If you have the requisite skills and a commitment to empowering teams through effective training practices, consider applying for this position. The Customer Service Training Specialist role promises not only professional growth but also the chance to be part of a company that values sustainability, quality, and customer satisfaction.
This job offer was originally published on remotive.com
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
