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The position in question is for a Customer Service Advisor role at EE located in Wallsend, Tyne and Wear. It is a part-time position where you will interact with customers primarily over the phone, addressing various broadband-related queries. The job emphasizes a team-oriented culture and the provision of excellent customer service, making it suitable for individuals who enjoy problem-solving and technology. The work environment is designed to be flexible, accommodating employees' personal commitments.
In this role, you will be responsible for handling a myriad of customer inquiries related to broadband services. Your key responsibilities will include:
Assisting customers with broadband tech-related queries.
Providing clear and helpful guidance, whether it’s about a simple router question or more complex issues.
Building relationships with customers to ensure a supportive experience.
Demonstrating a calm demeanor and a helpful attitude to effectively solve problems.
Despite the lack of specific experience requirements, the following skills are crucial for the success of a Customer Service Advisor:
Excellent communication skills: You will be conversing with customers, so being articulate and friendly is essential.
Problem-solving abilities: A knack for troubleshooting will enable you to handle customer issues efficiently.
Interpersonal skills: Building rapport with customers is key to offering great customer service.
Technical aptitude: While specific technical skills are not necessary, a good understanding of technology and a willingness to learn are advantageous.
The job offers a competitive starting salary of £25,087, which rises to £25,684 after eight months of employment. Additionally, there are uncapped commission opportunities, allowing you to earn more based on your performance. The benefits package includes:
Access to an online GP for you and your immediate family, available via telephone or video, fully funded by EE.
Market-leading paid carer’s leave, allowing up to two weeks off for employees who are caregivers.
Family leave policies that provide equalized maternity, paternity, and adoption leave, with pay structures that support new parents.
Significant discounts on EE and BT products, translating to substantial savings on mobile and broadband services.
Support for career development, helping you carve a path for advancement within the company.
Travel loan options for season tickets, helping you manage commuting costs.
Volunteering days to encourage community involvement.
Optional private healthcare and dental insurance for you and your family.
EE prides itself on fostering a great team culture that emphasizes support and collaborative training. The company recognizes the importance of work-life balance and allows for flexibility in scheduling, empowering employees to manage their work hours around personal commitments. You are encouraged to schedule your own breaks and utilize banking time when needed, making it easier to balance life’s demands.
Additionally, the company promotes a supportive environment that values the well-being of its team members, evidenced by offerings like the online GP and carer’s leave.
For those looking to build a career, EE is invested in the professional growth of its staff. The organization is dedicated to providing tailored training aligned with personal and professional goals, making it a fitting place for those aiming for advancement in the customer service or telecommunications sectors.
The part-time Customer Service Advisor position at EE in Wallsend, Tyne and Wear presents a fantastic opportunity for individuals interested in combining problem-solving skills with excellent customer service. With its competitive salary, flexible working conditions, and supportive work environment, this role is well-suited for candidates looking for meaningful employment where they can make a positive impact on customer experiences.
This job offer was originally published on jooble.com
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
