Customer Service Advisor (Newcastle upon Tyne)

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Overview of the Position

The job opportunity is for a Customer Service Advisor with EE, situated in Newcastle upon Tyne, within the North Tyneside or Gosforth areas. This feedback-driven role emphasizes problem-solving and technical aptitude, aligning well with individuals who enjoy gaming or technology. The position supports customers with a variety of broadband and technology-related inquiries over the phone.

Key Responsibilities

As a Customer Service Advisor, you will engage with customers regarding their broadband technology problems. This could range from addressing simple router issues to more complex problems that necessitate deeper involvement. The aim is to provide satisfactory resolutions to customer queries while fostering a supportive relationship with them. Your role will involve:

• Assisting customers with technical issues
• Offering guidance and support throughout their experience

Your ability to be naturally helpful and calm will be crucial in providing exceptional service. The company emphasizes training for the necessary skills, allowing candidates without specific experience in customer service to thrive in this position.

Required Skills

To succeed in this role at EE, certain skills and attributes are highly valued:

• Problem-solving abilities: You should enjoy tackling problems and finding solutions, especially in tech-related scenarios.
• Interpersonal skills: Building relationships with customers through effective communication is essential.
• Adaptability: The job requires flexibility to accommodate various customer needs and preferences.
• Willingness to learn: EE provides training, focusing on hiring individuals who are eager to develop their skills further.

Salary Information

The starting salary for this part-time role is £25,087 per year, which is subject to increase to £25,684 after eight months of employment. Additionally, the position offers uncapped commission, allowing for potential increases in salary based on performance.

Benefits and Support

EE places a strong emphasis on employee well-being and support. Some of the key benefits offered to employees include:

• Online GP access: Provides 24/7 telephone or video consultations for you and your immediate family, fully funded.
• Market-leading paid carer’s leave: Employees can take up to two weeks off to care for family or friends who are disabled, ill, or elderly.
• Generous family leave: Equalized maternity, paternity, and adoption leave that gives parents 18 weeks of full pay and 8 weeks of half pay in the first year.
• Discounts on products: Employees can save on EE & BT products, allowing substantial savings on mobile and broadband services.
• Career development support: There is a strong focus on helping employees carve their career paths within the company, promoting growth and development.
• Season Ticket Travel Loan: Assists employees by providing the necessary funds to pay for travel to and from work in advance.
• Volunteering days: Encourages staff to give back to the community through designated volunteering opportunities.
• Optional private healthcare and dental coverage: Enhancing workforce wellbeing.

Work Environment and Flexibility

EE understands the balance between work and life. The company promotes a flexible working environment, allowing employees to schedule their own breaks. It also accommodates occasional home-working arrangements, enabling staff to manage their personal commitments effectively. By designing the role with flexibility in mind, EE aims to support employees' varied life situations, helping to ensure that they can meet personal obligations alongside their professional responsibilities.

Team Culture

EE aims to create a positive team culture characterized by supportive relationships among colleagues and relevant training programs. The company encourages open communication and collaboration, thereby fostering a conducive atmosphere where employees can flourish and have their voices heard. Employees will be part of a great team environment, equipped with the tools necessary for making a lasting career.

Conclusion

For individuals seeking a part-time customer service role in a supportive environment, this position at EE in Newcastle upon Tyne presents a compelling opportunity. With a strong focus on employee development, considerable benefits, and a culture centered on teamwork, this role is tailored for those eager to make a difference in customer experiences while gaining valuable skills and support along the way. If you possess the relevant problem-solving skills and a willingness to learn, this could be an ideal position for you.

This job offer was originally published on jooble.com