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The role being offered is that of a Customer Service Advisor with EE, a prominent telecommunications company in the UK. The position is based in Hebburn, Tyne and Wear, and is classified as a part-time opportunity. This role primarily involves aiding customers with broadband-related technical inquiries over the phone, allowing for a varied day-to-day experience while providing essential support to users.
The position is vital in ensuring a high level of customer satisfaction. As a Customer Service Technical Advisor, employees will address a variety of technical queries related to broadband services. This could range from simple questions about routers to more complex issues that require detailed explanation and problem-solving skills. The advisor plays a critical role in resolving issues swiftly and ensures customer loyalty through high-quality service.
One of the appealing aspects of this position is that no specific previous experience in customer service is required. Essential attributes include:
These qualities are highly valued as the company believes in training its employees to equip them with the necessary skills to navigate technical queries successfully. So, even if you lack direct experience, your soft skills could land you this role.
The starting salary for the Customer Service Advisor position is £25,087, which is competitive within the industry. This salary is set to rise to £25,684 after eight months of service. Additionally, the role offers uncapped commissions, providing an opportunity for advisors to enhance their earnings based on performance.
EE provides a comprehensive benefits package that includes:
EE prides itself on a team-oriented culture and offers meaningful support alongside tailored training to ensure career progression. The company emphasizes a friendly and encouraging work environment where collaboration and support are at the forefront. Employees can expect a workplace that values diversity and inclusive practices, making it an attractive choice for job seekers from all backgrounds.
Given that the position is part-time, EE is conscious of its employees' varied personal commitments and offers a flexible schedule. This includes the ability to arrange breaks and manage working hours to accommodate personal responsibilities when personal emergencies arise. The option for occasional home working periods is also a perk that adds to work flexibility, allowing for greater adaptability in how and where the job can be performed.
The job as a Customer Service Advisor at EE provides not just a stable income but also a chance to develop personally and professionally within a well-respected organization. If you are someone who enjoys interacting with people, solving problems, and craving flexibility in your work environment, this position could be an ideal fit.
Moreover, the range of benefits provided ensures that employees feel valued and supported, which is essential for job satisfaction and performance. Joining EE could be a step toward a rewarding career in customer service with plenty of growth opportunities.
In summary, the Company is offering a part-time position well-suited for individuals with a knack for customer service and problem-solving. With notable salary potential, a robust benefits package, and a lively work culture, this role presents itself as a fantastic opportunity for job seekers in the Hebburn area.
This job offer was originally published on jooble.com
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
