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The job posting for a Customer Service Advisor at EE in Gateshead, Tyne and Wear offers an exciting opportunity for those who enjoy problem-solving and technology. The role involves helping customers over the phone with various broadband tech-related queries, making it ideal for individuals with transferrable skills gained from interests like gaming or tinkering with technology.
EE is a prominent telecommunications company in the UK, known for providing excellent customer service and a wide array of broadband and mobile products. This position supports EE’s mission to improve customer satisfaction by enhancing the quality of interaction with clients, especially in technical assistance.
In the role of Customer Service Advisor, you will engage with customers to address and solve their questions about broadband services. This could range from straightforward inquiries about routers to more complex issues that require thorough troubleshooting and ownership. Importantly, you do not need specific prior experience—EE is committed to training individuals who are helpful, calm, and good at building relationships.
The ideal candidate should possess the following key skills:
Interpersonal Skills: Ability to build relationships with customers, ensuring they feel supported and heard.
Problem-Solving Skills: Aptitude for solving queries effectively and efficiently.
Communication Skills: Strong verbal communication skills are essential for explaining technical details clearly to customers without prior technical knowledge.
Adaptability: Ability to learn quickly and manage varying situations as they arise during customer interactions.
With a commitment to extensive training provided by EE, even those without direct customer service experience have the opportunity to thrive in this role.
The salary for this position starts at £25,087.00 and can rise to £25,684.00 after eight months of employment. Furthermore, employees have the potential to earn additional commissions and incentives.
Flexible Scheduling: Knowledge that life circumstances can change necessitates a flexible approach to work hours, allowing employees to manage their personal commitments effectively.
Healthcare Access: An online GP service is available 24/7 for both employees and their immediate families—fully funded by EE.
Carer’s Leave: Competitive leave opportunities for employees contributing care to family or friends.
Family Leave: Maternity, paternity, and adoption leave policies offering financial support to parents.
Product Discounts: Significant discounts on EE & BT products, contributing to considerable annual savings.
Career Development: Provisions to support self-directed career growth and skill enhancement are available for all employees.
Travel Loans: Assistance with travel expenses for commuting, making it easier for employees to reach their workplace.
Volunteering Days: Opportunities to engage in community service, reflecting EE’s commitment to corporate social responsibility.
Optional Healthcare: Additional private healthcare and dental options provide extra peace of mind.
All of these benefits contribute to a supportive company culture, where employees are encouraged to build meaningful careers while balancing their personal and professional lives.
EE emphasizes a team culture that thrives on mutual support and learning. They provide tailored training that equips employees to deal with customer challenges effectively. The company recognizes that success in customer service roles often depends on team collaboration, and they foster a nurturing atmosphere for both personal and professional development.
This part-time Customer Service Advisor role at EE represents an inviting opportunity for anyone passionate about technology and customer engagement. With competitive salaries, the promise of professional development, and a focus on employee well-being through various supportive programs, this position stands out for those keen on beginning or advancing their careers in customer service.
If you possess the essential skills and a desire to offer exceptional service while growing your career in a supportive environment, this role could be a perfect fit for you. See yourself contributing to a top-tier team and making a difference in customer satisfaction at EE.
This job offer was originally published on jooble.com
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
