Customer Service Advisor - Billing (South Yorkshire)

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Job Overview

The role of Customer Service Advisor at Plusnet, located in South Yorkshire, presents an excellent opportunity for individuals who are inclined toward problem-solving and enjoy working with technology. This part-time position highlights the company's commitment to flexible working arrangements, which is essential for maintaining work-life balance.

Why This Job Matters

The position involves contributing to the Billing Team in Sheffield. As a Customer Service Advisor, the selected candidate will be responsible for assisting customers with various billing-related queries. From addressing simple router questions to handling more complex issues requiring ownership and problem-solving abilities, this role provides an essential service to customers who may be experiencing difficulties.

Key Responsibilities

The core responsibilities for this position include:

• Communicating effectively with customers over the phone to resolve inquiries related to billing.
• Building and maintaining strong relationships with customers to ensure their concerns are addressed comprehensively.

Skills Required

While specific experience is not mandatory for applying, candidates are expected to possess several skills that will help them perform successfully in this role. The desired attributes include:

• A natural inclination to be helpful and calm under pressure.
• Strong interpersonal skills to build relationships with customers.
• A willingness to learn and adapt, as good training will be provided for specific tasks.

Salary and Benefits

One of the key advantages of working with Plusnet is the competitive salary package. Starting at £23,504, employees can expect an increase to £24,064 after eight months, along with additional incentives and bonuses. The job also offers:

• Access to a 24/7 online GP for both the employee and their immediate family.
• Generous paid carer's leave to support colleagues caring for family or friends.
• Equalized family leave allowing full pay for maternity, paternity, and adoption in the first year, among other benefits.
• Huge discounts on EE, BT, and Plusnet products.
• Support in career progression and personal development.
• Access to a Season Ticket Travel Loan, enabling employees to cover commuting costs upfront.
• Volunteering days to give back to the community.
• Optional private healthcare and dental plans.

Work Environment and Flexibility

Recognizing that life can be unpredictable, Plusnet emphasizes a flexible work environment. The company encourages employees to schedule their own breaks, with options for occasional home working. This focus on flexibility positions the company as an understanding employer that values its employees’ needs.

Shift Patterns

Understanding the importance of work-life balance, Plusnet offers specific shift patterns for the Customer Service Advisor role. Shifts typically include:

• Monday to Friday: 11:30 AM to 8:00 PM.
• Weekends: Saturday and Sunday off with alternate shifts of 08:00 AM to 4:30 PM on various weekdays.

Company Culture

The team culture at Plusnet is described as supportive and collaborative. The company nurtures a positive work environment that promotes meaningful support and tailored training, enabling employees to build lasting careers. The emphasis on teamwork and support contributes significantly to the company’s overall mission.

Conclusion

For potential job seekers interested in the role of Customer Service Advisor with Plusnet, it is essential to demonstrate a combination of helpfulness, problem-solving abilities, and a willingness to learn. This opportunity not only offers competitive compensation but also emphasizes flexibility, work-life balance, and personal development. With a focus on supportive work culture, this role represents an excellent fit for anyone looking to enter the customer service field within the technology sector. Interested candidates are encouraged to apply and take the next step towards building a fulfilling career with Plusnet.

This job offer was originally published on jooble.com