Customer Marketing Manager

Overview

The Customer Marketing Manager position at Dataiku represents a unique opportunity to join a company recognized as the Platform for AI Success. Dataiku specializes in providing an orchestration layer for AI, enabling teams to design and operate analytics, machine learning, and AI functionality in one cohesive environment. The role holds significance in amplifying the voice of Global 2000 customers and ensuring their success stories are told across multiple platforms.

Role Responsibilities

As a Customer Marketing Manager, your primary responsibilities will revolve around customer storytelling, content development, and program management within a pre-defined marketing strategy.

• Customer Storytelling & Content Development: You will develop various customer marketing materials, such as case studies, testimonials, and blog posts. The aim is to articulate complex achievements into engaging, audience-focused narratives that highlight the measurable outcomes of utilizing Dataiku's products.

• Customer Advocacy & Reference Activation: Your role will also entail nurturing and activating Dataiku's customer advocacy ecosystem. This involves recruiting customer advocates and coordinating their participation in various events, ensuring they have a positive experience throughout their engagement process.

• Cross-Functional Program Management: You will be a key liaison among various departments—Customer Success, Sales, Product Marketing, and Corporate Communications—to align customer marketing initiatives with broader business objectives. Clear communication and project management skills will be vital in executing initiatives effectively.

Qualifications Required

To be eligible for this position, candidates must possess:

• 5+ years of experience in customer marketing, content marketing, or related roles, ideally in B2B environments.
• Proven skills in creating customer-facing content, featuring strong interviewing, writing, and editing capabilities.
• A background in managing cross-functional projects and the ability to build trusted relationships with stakeholders, from customers to executives.
• A capacity for meticulous organization and project management, with the agility to juggle multiple projects.

Additionally, candidates with familiarity in SaaS, enterprise software, or AI and analytics industries will be seen as advantageous.

Compensation and Benefits

In terms of compensation, the salary for this role is expected to fall between $100,000 — $140,000 USD. Factors influencing the exact number include geographic location, education, and experience level. Beyond salary, Dataiku is known for providing a comprehensive benefits package that includes:

• Stock options
• Medical, dental, and vision plans
• 401k company match
• Paid vacation and sick leave
• Paid parental leave
• Employer-paid disability coverage
• Additional health and wellbeing perks

These benefits showcase Dataiku's commitment not only to competitive compensation but to the overall well-being of their employees.

Success Attributes

Success in this positing will be determined by the ability to produce high-quality customer marketing materials that clearly demonstrate real-world benefits and successes achieved with Dataiku’s solutions. Customer advocates should actively engage in strategic marketing initiatives, with effective deployment of customer proof points across various communication channels. Furthermore, maintaining organized records of customer references and ensuring ease of access to content assets will be crucial.

Company Culture and Values

Dataiku believes in promoting a culture where every employee is treated with respect, dignity, and fairness. They also pride themselves on being an equal opportunity employer, where diversity is viewed as a strength that enriches the workplace. Their mission not only involves crafting top-tier AI solutions but also nurturing an internal environment that supports collaboration, innovation, and individual growth.

Conclusion

This Customer Marketing Manager role at Dataiku is not just another marketing position—it's an opportunity to shape the customer experience and narrative at a cutting-edge AI platform. This role calls for a creative individual passionate about customer success and compelling storytelling, ready to make a meaningful impact in an organization committed to pushing the boundaries of what's possible with AI technology.

This job offer was originally published on jobicy.com