Customer Experience Advisor - Glasgow (MILNGAVIE)

Related keywords: remote job bankcustomer care remote jobcustomer service remote job part time

Job Overview

The Customer Experience Advisor position at Barclays Bank PLC in Milngavie, Glasgow invites candidates passionate about helping others to join their Customer Care team. This is a full-time role focusing on providing high-quality customer service through various communication channels. With a starting salary of £26,500, the position offers a chance to develop a rewarding career in customer support.

Responsibilities

As a Customer Experience Advisor, you will play a pivotal role in enhancing customer satisfaction. Your primary responsibilities include:

• Serving as the first point of contact for customers, addressing their queries and providing solutions.

• Personalizing interactions with customers through collaboration across multiple digital channels.

• Providing exceptional customer service by resolving issues efficiently and effectively.

• Collaborating with different internal departments such as sales and risk management to meet client expectations.

• Compliance with regulatory requirements and adherence to internal policies related to customer care.

Skills Required

Candidates seeking this role should possess a few essential skills and competencies:

• Previous experience in customer service, retail, or similar fields that demonstrate a customer-oriented mindset.

• Strong communication abilities, both verbal and written, to effectively address customer issues and inquiries.

• Adaptability and the ability to work in a shift pattern between 7am and 11pm, including weekends.

• Proficiency in using digital tools and technologies to enhance customer interactions.

Salary and Benefits

The starting salary for this position is £26,500 per year. Candidates can expect additional benefits, including:

• A comprehensive core benefits package comprising private medical insurance, life insurance, and pension plan.

  

• Income protection to secure financial stability.

• Opportunities for professional development throughout your career at Barclays.

This position not only offers a competitive starting salary but also the potential for growth within the company, making it a promising option for job seekers.

Training and Development

Barclays places a strong emphasis on training and professional development. Upon joining, you will undergo comprehensive training that will equip you with the knowledge and skills necessary to succeed in your role. This solid foundation will be crucial for your continuous growth during your time with the company.

After the training period, employees will enjoy hybrid working, providing flexibility to alternate between office and home working environments, helping maintain a balanced work-life dynamic.

Work Culture

Working at Barclays means being part of a culture built on values of Respect, Integrity, Service, Excellence, and Stewardship. The bank encourages its employees to embody these principles in all their interactions, fostering a work environment that emphasizes team collaboration and professional growth.

Positions at Barclays may involve leading or supervising teams, which requires demonstrating strong leadership skills. Individuals in leadership roles are expected to nurture an environment where colleagues can thrive and perform at high standards.

Conclusion

The Customer Experience Advisor role at Barclays Bank PLC is an excellent opportunity for individuals looking for a rewarding career in customer service. It offers a competitive starting salary, a range of benefits, and the possibility for career advancement in a supportive and dynamic environment. Applicants committed to delivering exceptional service and eager to make a real difference in customers' experiences are encouraged to apply for this position.

This job offer was originally published on jooble.com