Customer Care Advocate (Remote | Temporary Assignment)

Related keywords: customer care remote jobcustomer service remote jobremote job customer service

Overview

The Customer Care Advocate position at MEM Insurance is an exciting opportunity for individuals passionate about providing exceptional customer service. This remote role, categorized as a temporary assignment, is crucial in enhancing the customer experience while delivering support across various communication channels. The advocate serves as the voice of MEM, ensuring that both customers and producers receive accurate and caring assistance.

Job Description

As a Customer Care Advocate, you will play a vital role in the organization. Your primary responsibilities involve:

• Providing responsive, accurate, and compassionate service to customers, ensuring alignment with MEM’s mission, vision, and values.
• Resolving inquiries through all communication channels while aiming for first-contact resolution.
• Keeping up-to-date knowledge on state statutes and regulatory requirements to handle policy administration tasks properly, like policy updates and payment plans.
• Collaborating with teammates and various departments to deliver a consistent high-quality service experience.
• Managing workflows to meet service level targets while effectively communicating progress with leadership and team members.
• Sharing feedback from customers and agents to help refine processes, thus improving overall customer experiences.
• Participating in ongoing training and development aligned with the insurance industry to develop professionally.
• Ensuring all communications meet compliance standards necessary in both industry and corporate settings.
• Operating efficiently in a remote-first environment by responsibly managing personal time and resources.

Qualifications

Candidates interested in applying for the Customer Care Advocate position should possess the following attributes and qualifications:

• A Bachelor’s degree is preferred, or a combination of education and professional experience will also be considered relevant.
• 1 to 3 years of experience in a customer service role is necessary; experience in the insurance industry is viewed as a plus.
• A valid driver’s license is required for this position.
• Candidates must be willing to obtain the Registered Workers Compensation Specialist (RWCS) designation within the first year of their employment, which will be provided by MEM.

Company Culture and Values

At MEM Insurance, the focus transcends protection; they are committed to empowering individuals. The organizational culture is underpinned by values such as trust, collaboration, and a commitment to doing the right thing. MEM dynamically supports its employees as much as customers, creating opportunities for personal growth, recognition of contributions, and fostering a workplace where every employee feels valued and heard. Employees are encouraged to thrive within a team dedicated to service, innovation, and creating a positive difference in the lives of others.

Salary Details

While the specific salary for the Customer Care Advocate role is not stated explicitly, understanding the general salary of customer service positions in the insurance industry may provide potential candidates with some context. Compensation can vary depending on experience and the specifics of the role. Candidates are encouraged to inquire during the interview process.

Additional Information

This role requires a candidate who is committed to delivering high-quality service throughout the employment period. Continuous training and support will be provided, equipping employees with the necessary skills to navigate the complexities of the insurance industry. The ability to work well in a remote work environment is essential, as is a flexible mindset that allows for adapting to the needs of the role and its requirements.

As customers depend on the insurance industry for their unique needs, employees in this capacity will be instrumental in ensuring both customer satisfaction and compliance with industry standards. The Customer Care Advocate position not only emphasizes customer service but also contributes to personal development and a collaborative team environment at MEM. With enthusiasm and dedication, applicants can significantly make a difference in their community and gain invaluable experience in the process.

This job offer was originally published on himalayas.app