Customer Business Executive

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Overview of Cognite

Cognite is recognized as a global leader in Software as a Service (SaaS), specializing in leveraging data to solve intricate business challenges. They do this through their innovative platform called Cognite Data Fusion (CDF). In 2022, Cognite was honored as a Technology Innovation Leader in the field of Global Digital Industrial Platforms. The company is at the helm of industrial digitalization, transforming the Oil, Gas, Manufacturing, and Energy sectors. It is part of the Aker family, which is known for its long-standing tradition of innovation and excellence. As the company expands into new markets, including India, they are marketing themselves as a transformative entity in the digital landscape.

Role Description

Cognite is currently seeking a Customer Business Executive (CBE). This role holds a significant place within the company as it deals directly with customer relationships post-sale. The CBE is responsible for not just ensuring customer satisfaction but also enhancing customer retention and expansion. By acting as a trusted advisor, the CBE must understand the customer’s goals, establish strategic relationships with key stakeholders, and devise plans to drive the adoption of Cognite's products.

Job Responsibilities

The Customer Business Executive will play an important role in various tasks including:

• Developing and maintaining trusted advisor relationships with key stakeholders, including executive sponsors and budget owners.
• Understanding the values and goals of customers to assist in developing comprehensive customer success plans and value roadmaps.
• Driving product adoption through training and effective communication, including newsletters, events, and webinars.
• Identifying new use cases for the product and fostering customer engagement by understanding customer needs thoroughly.
• Demonstrating continuous value and leading renewal discussions to ensure customer retention.
• Nurturing and closing upsell and cross-sell opportunities to maximize the lifetime value of each customer.
• Collaborating closely with Account Executives, Delivery Managers, and other internal teams to enhance customer relationships while ensuring strategic alignment.

Required Skills

To excel in this role, candidates should have:

• A bachelor’s degree in a relevant field or equivalent work experience.
• Between 5-10 years of experience in relevant roles such as account management or customer success management.
• Familiarity with customer success methodologies, including customer health scoring and customer journeys.
• Commercial experience in managing renewals and upsells in the B2B software space.
• Proficiency in communicating and engaging with stakeholders, including the delivery of executive business reviews.
• A robust network within industries related to heavy asset management such as oil and gas, power, utilities, or manufacturing.

Other Skills that Stand Out:

• Experience with data contextualization technologies and SaaS platforms.
• Familiarity with CRM systems such as Salesforce and Gainsight.
• Proven success in revitalizing underperforming accounts.
• Ability to work independently and manage changing priorities in a high-growth environment.

Key Performance Indicators (KPIs)

The performance of the Customer Business Executive will be measured against several KPIs such as:

• Number of Customer Success Qualified Leads (CSQL) generated.
• Development of Value Roadmaps for accounts.
• Number of executive business reviews conducted.
• Customer retention rates across assigned portfolios.
• Dollar churn and retention metrics.

Work Environment and Culture

Cognite's work environment emphasizes collaboration and support among teams. Individuals will be surrounded by domain and industry experts, including software developers, product managers, and business leaders. The company promotes a culture focused on impact, ownership, and being relentless in the pursuit of innovation. This collaborative atmosphere aims to foster creativity and innovation, which are central to Cognite's mission.

Opportunities for Growth

As Cognite expands, particularly into new markets like India, team members have the unique opportunity to be involved in this transformation from the ground up. The company is committed to building a workplace where employees can thrive, benefit from diverse experiences, and contribute to meaningful projects with real-world impact.

Potential candidates who are eager to contribute to innovative solutions and a smarter industrial future would find this role appealing. The dynamic SaaS landscape, combined with a robust culture of support and engagement, makes Cognite an attractive employer for individuals looking for growth in their careers.

This job offer was originally published on himalayas.app