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The position available is for a Client Operations Manager at Magna, a company that specializes in building software infrastructure for networks and protocols in the web3 space.
Magna is an innovative player in the web3 industry, recognized for its flagship product, Carta for Web3. This platform facilitates the management of employee token vesting, investor token unlocks, and community claim portals for crypto companies. With an impressive growth trajectory, the company currently manages over $20 billion in tokens and has hundreds of client projects with millions of users. The company has garnered support from major investors, including Y-Combinator and Tiger Global, indicating solid financial backing and industry credibility.
In the role of Client Operations Manager, the candidate will be an essential communicator for clients, tasked with guiding them through the onboarding process and ensuring that they get the maximum value from the platform. The responsibilities include:
Onboarding New Customers: The manager will guide new customers through the onboarding process, helping them adopt Magna's products and services smoothly.
High Responsiveness: The role involves active monitoring of communication channels like Telegram and Intercom to provide timely responses to customer queries and issues.
Hands-on Support: The manager must assist customers in completing onboarding spreadsheets to ensure correct formatting and data integrity.
Product Expertise: A vital requirement is becoming an expert in Magna's product suite. The manager should help customers utilize all product features effectively.
Collaboration with Engineering Team: The role requires coordination with the technical team to understand customer requests and provide accurate feedback regarding feasibility.
Support Ticket Management: Monitoring and resolving support tickets from various stakeholders across projects is another essential task.
Candidates interested in applying for the Client Operations Manager position should possess the following skills:
Customer Success Experience: Previous experience in customer success, account management, or technical support is crucial, ideally within a SaaS, fintech, or web3 environment.
Communication Skills: The candidate must demonstrate excellent communication abilities, allowing them to connect effectively with both technical and non-technical stakeholders.
Problem-Solving Mindset: A proactive and resourceful attitude is vital. Candidates should be agile in troubleshooting issues as they arise.
Technical Aptitude: Candidates should be comfortable with learning complex products and resolving technical issues.
Organization and Detail Orientation: The ability to manage multiple customer inquiries and prioritize accurately will be essential job components.
Familiarity with Web3/Crypto: A strong plus for candidates is any prior familiarity or understanding of the web3 and crypto domains, as it may enhance their effectiveness in the role.
Unfortunately, specific salary details have not been provided in the job posting. However, as the position is a full-time role in a specialized and growing sector like web3, one could anticipate that the compensation may reflect the level of expertise required.
This role is remote, which expands the pool of potential candidates beyond a specific geographic location. However, the primary company operations are based in New York, NY, potentially indicating some preferences for candidates familiar with the local market or time zone nuances.
In summary, this position at Magna offers an exciting opportunity for candidates who are passionate about enhancing customer experiences in the fast-evolving web3 space. The roles and responsibilities are designed to ensure customer satisfaction and product expertise, crucial for the company's ongoing growth and success in managing massive token economies. For job seekers who meet the qualifications and are ready to embrace a customer-focused role, this could be a valuable opportunity to grow within a dynamic environment that is backed by prominent investors and leaders in the technology sector.
This job offer was originally published on jooble.com
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
