Claim Representative Trainee, Outside Property - Atlanta, GA

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Overview of Travelers and the Position

Travelers is a leading property casualty insurer with over 160 years of experience, dedicated to taking care of customers, communities, and each other. The company fosters a culture rooted in innovation and collaboration, inviting candidates to explore potential opportunities with them. The current opening is for a Claim Representative Trainee, Outside Property in Atlanta, GA. This is an entry-level position primarily designed to develop essential skills for effective claims handling in the insurance sector.

Job Responsibilities

The Claim Representative Trainee will engage in various tasks aimed at investigating, negotiating, and resolving claims. The role encompasses a full cycle of claim handling, including:

• Completing required training consisting of online, virtual, classroom, and on-the-job components.
• Handling moderate severity and complexity claims.
• Establishing accurate damage scopes and writing estimates.
• Investigating and evaluating all relevant facts to determine coverage.
• Establishing claim reserves and negotiating settlement amounts.
• Writing complex correspondence, including denial letters and other required documentation.
• Meeting internal and external quality standards and state regulations.
• Providing exceptional customer service throughout the claims process.

The position also involves collaborating with different departments and engaging in multi-line assistance as required, adjusting to the evolving demands of claims processing.

Required Skills and Qualifications

Applicants for the Claim Representative Trainee position should ideally possess:

• A Bachelor’s Degree or at least two years of customer service experience.
• Strong verbal and written communication skills.
• Attention to detail and accuracy in performing tasks.
• The ability to think analytically and make decisions effectively.
• A High School Diploma or equivalent, along with one year of customer service experience, are the minimum requirements.
• A valid driver's license is also necessary.

It is also important for candidates to exhibit a customer-centric attitude and demonstrate ownership over their responsibilities.

Training and Career Progression

As part of the role, selected candidates will undergo a rigorous training program intended to equip them with skills to progress to a Claim Professional, Outside Property position. The training includes travel and hands-on learning experiences that prepare them for future success in the career ladder.

Candidates must also become proficient in job responsibilities, which require physical capabilities such as safely climbing ladders to inspect properties. Ultimately, proficiency is evaluated by management according to established standards.

Compensation and Benefits

The annual base salary for this role ranges from $48,700 to $80,400, with actual salaries determined by job complexity, location, and candidate experience. However, salary is only part of the comprehensive benefits package that includes:

• Health Insurance: Employees and eligible family members can start coverage from day one.

• Retirement Plan: Travelers matches employee contributions to the 401(k) plan dollar-for-dollar up to 5% of eligible pay. They also offer a Pension Plan funded entirely by the company.

• Paid Time Off: A minimum of 20 days PAID TIME OFF per year, plus paid company holidays.

• Wellness Programs: Extensive wellness resources and mental health services are provided to support employees’ health and caregiving needs.

• Volunteer Encouragement: Employees are encouraged to engage in community service, with programs available for rewards tied to volunteer efforts.

Ideal Candidate Profile

Travelers is looking for candidates who are adaptable, manage multiple priorities effectively, and possess basic analytical thinking and judgment skills. A valid passport is preferred, enhancing ability to travel as required by training or claims management needs.

In conclusion, the Claim Representative Trainee position at Travelers serves as a vital starting point for individuals looking to build a career in insurance claims management. With a supportive environment for learning, robust benefits, and a commitment to community service, this role offers promising pathways for career advancement in the insurance industry.

This job offer was originally published on himalayas.app