CData Software: Senior Software Support Engineer (remote/US timezones)

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Overview

CData Software is a prominent player in the field of data integration and management solutions, particularly known for their expertise in data virtualization. CData Virtuality, a crucial product unit of CData, specializes in offering powerful platforms that facilitate access and integration of data from a multitude of sources in real-time, without necessitating extensive data replication. This makes the platform an invaluable asset for organizations aiming to enhance their data infrastructure and decision-making processes.

The Position

CData Software is currently seeking a Senior Software Support Engineer. This role is fundamental in providing support and ensuring the optimal operation of their software, which is designed to assist businesses globally with their data management. Working in this position will allow you to positively impact the experience of a diverse customer base, as you handle software support across various American time zones.

Your Role and Impact

As a Senior Software Support Engineer, you will be engaged in both proactive and reactive service delivery aspects. Your core responsibilities will include:

• SaaS Support: Responding to customer inquiries via Intercom, where you'll offer varying levels of support, particularly focusing on the more complex 2nd and 3rd levels.

• CData Virtuality Platform Support: Assist customers from the EU and US by tackling ticket-based issues and performing troubleshooting.

• SaaS Monitoring: Utilize monitoring systems and tools to proactively identify and manage incidents.

• Setup and Operations: You will be responsible for setting up and configuring cloud management tools, managing cloud environments, and performing updates on customers' Windows and Linux machines remotely via RDP and SSH. Additionally, you will oversee the operation of software and servers.

What We're Seeking

Must-Have Requirements

1. Personal Attributes:

   • Strong communication skills with fluency in English.
   • Highly self-organized, motivated, and responsible.
   • Empathetic with an analytical approach.
   • Exceptional problem-solving capabilities and an inquisitive mindset.

2. Professional Skills:

   • Understanding of database technology and Linux environments.
   • Proficiency in SQL and the ability to debug source code.
   • Prior experience in a software support or consulting role.
   • Expertise in troubleshooting and comprehending documentation reflecting desired behavior.
   • Capability to simplify complex topics and operate independently under pressure.
   • Familiarity with bug trackers, Cloud Platforms (like AWS and Azure), and container platforms.

Your Advantages

CData Software offers its employees a chance to engage at the forefront of technological innovation, particularly within the realm of data virtualization. As a member of the team, you'll collaborate with like-minded professionals who are dedicated and passionate about their work. Benefits include:

• Competitive salary and flexible working conditions.
• Opportunities for professional development within a dynamic and supportive environment.
• The chance to contribute to a growing company's success and customers' satisfaction.

Additionally, the team enjoys several advantages, such as:

• A stable yet flexible working arrangement akin to a freelancer's lifestyle.
• Options to work globally or as an employee within Germany.
• Paid vacation days and sick leave.
• Prompt monthly payments in EUR, USD, or cryptocurrency, based on preference.
• Engaging with cutting-edge technologies.
• A knowledgeable and approachable C-Level management team.

CData Software is committed to maintaining a diverse and inclusive workplace. They are proud to be an equal opportunity employer, ensuring that all qualified applicants are considered without discrimination based on race, color, religion, gender, or any other identity factor.

Important Notice

Beware that the CData recruitment team does not use SMS or WhatsApp for communication regarding job applications. Any messages claiming to come from CData through these platforms may be fraudulent. Always refer to the official CData Careers page for current open positions and apply via designated links.

If you are technically inclined and excited about solving complex software problems, CData Software encourages you to apply for the Senior Software Support Engineer position today and start a fulfilling career with them.

This job offer was originally published on weworkremotely.com