Call Centre Agent- Immediate Starts

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Job Title and Overview

The position open for application is a Call Centre Agent at EE, located in Doncaster, South Yorkshire. This role offers an immediate start, designed for individuals who are confident communicators and enjoy engaging with customers. The position emphasizes the importance of relationship-building and effective communication skills, making it suitable for those who may have varying life experiences or communication backgrounds.

Contract Type

The offered contract is part-time, indicating that the role may have flexible working hours that can cater to personal commitments and obligations.

Key Responsibilities

As a Call Centre Agent, your primary responsibilities will involve:

• Engaging with customers through telephone conversations.
• Discussing how EE's products can potentially enhance customers' digital lives.
• Providing information and guidance on various products and services without employing high-pressure sales tactics.
• Receiving training on comprehensive product knowledge to aid your conversations.

The focus here is on supportive sales rather than hard-selling, as EE aims to maintain a customer-friendly environment that values consultation over persuasion.

Required Skills

While the job listing does not detail hard qualifications, the key skills expected from candidates include:

• Communication Skills: Being a confident talker who can connect with customers.
• Interpersonal Skills: Ability to build relationships and understand customer needs through effective dialogue.
• Problem-Solving Skills: Capacity to advise customers based on their requirements and suggest suitable products.
• Adaptability: Willingness to learn about EE's diverse product offerings and services.

Salary and Incentives

The salary structure for this position starts at £23,504 annually and can escalate to £24,064 after an initial period of eight months. The compensation structure features uncapped commission, providing you the possibility of earning significantly more based on performance. Additionally, the job offers:

• Online GP access for both you and your family.
• Market-leading paid carer’s leave for those supporting family members.
• Equal pay policy for maternity, paternity, and adoption leave.
• Attractive discounts on EE and BT products, allowing substantial savings.
• Support for career development, including training and tailored guidance.
• Season Ticket Travel Loans to alleviate upfront commuting costs.
• Opportunities for volunteering, allowing you to support your local community.
• Optional private healthcare and dental protection for you and your family.

These benefits reflect EE’s commitment to creating a supportive environment for employees.

Work Environment and Culture

EE prides itself on fostering a great team culture that offers meaningful support to its employees. They are focused on the development of their staff and believe in the importance of carving out one's career path while providing tailored training to succeed.

Further, the flexibility of scheduling breaks and options for occasional home working contributes to a work-life balance that is increasingly sought after in today's job market. This approach aligns with modern workplace trends that emphasize the importance of employee well-being and adaptability.

Conclusion

In summary, the Call Centre Agent position at EE in Doncaster presents an exciting opportunity for individuals seeking flexible, part-time work in a supportive and training-rich environment. The role offers a competitive salary structure with the potential for growth and numerous additional employee benefits that prioritize personal well-being and professional development. For those who enjoy engaging with others and are looking to be part of a team-oriented culture, this position may represent the ideal next step in their career.

This job offer was originally published on jooble.com