Call Center/Customer Service Representative-Remote WFH

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Job Overview

Audacy is actively hiring for the position of Customer Service Representative. This role is primarily focused on managing customer queries and complaints via multiple communication channels in a remote work from home (WFH) setup. As a representative, you will play a key role in ensuring customer satisfaction and supporting them through various processes.

Key Responsibilities

As a Customer Service Representative, you will be responsible for:

• Maintaining a positive, empathetic, and professional attitude towards customers at all times.
• Responding promptly and effectively to customer inquiries.
• Communicating with customers through various channels (e.g., phone, email, chat).
• Acknowledging and resolving customer complaints efficiently.
• Having a thorough understanding of Audacy's products to be able to answer customer questions.
• Processing orders, forms, applications, and requests accurately.
• Keeping detailed records of customer interactions, transactions, comments, and complaints.
• Collaborating and coordinating with colleagues as necessary to help resolve customer issues.
• Providing feedback on the efficiency of the customer service process.
• Managing and supervising a team of junior customer service representatives.
• Ensuring overall customer satisfaction and providing professional support.

Required Skills and Qualifications

To be successful in this position, you should possess the following qualifications:

• A high school diploma or equivalent (GED).
• The ability to remain calm and focused when customers are stressed or upset.
• Strong computer skills, particularly in using customer support software and systems.
• Experience in a customer service role is preferred.

These qualifications not only help in dealing with various customer situations but also contribute to creating a positive and supportive environment for both customers and team members.

Salary Information

While the specific salary for this position was not disclosed in the original application, customer service roles typically offer competitive salaries along with potential bonuses or incentives based on performance. Employees might also benefit from other perks such as healthcare, retirement plans, and paid time off, specific to the policies of Audacy. It is advisable for candidates to inquire directly about the salary during the interview process.

Work Location

This position is labeled as remote, indicating that you can work from anywhere in the United States. Audacy appreciates flexibility in work arrangements, allowing for a more diverse and accommodating work environment.

Company Overview

Founded with a mission to provide exceptional audio entertainment, Audacy has positioned itself as a leading company in the media and entertainment sector. They combine technology with listener engagement to create top-notch content and advertising solutions. Working for Audacy means being part of an innovative team that emphasizes customer and employee satisfaction.

Application Process

Interested candidates should prepare to submit their resumes and possibly a cover letter highlighting their relevant experience in customer service. During the application process, be ready to demonstrate your problem-solving skills, ability to manage stressful situations, and knowledge of customer service best practices.

Conclusion

Working as a Customer Service Representative for Audacy provides a fantastic opportunity for individuals looking to build their careers in a supportive and dynamic environment. If you possess the required skills and are passionate about helping customers, this position might be for you. Aim to showcase your communication and interpersonal skills to stand out in the application process. Apply now to join the Audacy team and contribute to setting a high standard in customer support.

This job offer was originally published on himalayas.app