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The position advertised is for a Butler on the cruise ship Aroya, and the individual will report to the Head Butler. This role is critical in providing exceptional personalized service to guests residing in the luxurious suites of the cruise ship. The aim is to ensure that every guest has a seamless and unforgettable experience during their voyage.
The list of primary responsibilities for the Butler includes:
Suite Management: The Butler will oversee the management and maintenance of the suites to guarantee they are always in pristine condition upon guest arrival. This will involve coordinating effectively with the housekeeping and maintenance staff.
Welcome and Departure: Responsibilities include greeting guests during their arrival, assisting with check-in procedures, and providing a comprehensive orientation to the suite's features and amenities. Additionally, the Butler must bid farewell to guests when they depart, wrapping up their experience on a high note.
Guest Service: Offering personalized and attentive service to cater to guests’ individual preferences. This may include arranging dining reservations, spa appointments, excursions, and addressing special requests.
Concierge Services: Acting as a knowledgeable resource for guests and collaborating with the VIP Services team to provide recommendations, arrange transportation, and assist with any queries or concerns.
Food and Beverage: The Butler will coordinate with the ship's culinary team to facilitate dining experiences in the suite and ensure prompt and proper delivery of meals according to guests’ preferences.
Communication and Collaboration: It is essential to maintain effective communication and collaboration with fellow butlers and other departments to ensure the seamless delivery of VIP services.
Recordkeeping: The Butler will keep accurate records of guest preferences, requests, and feedback to strengthen future experiences.
Problem Resolution: Proactively managing any issues or complaints raised by guests to find satisfactory solutions while maintaining professionalism and discretion.
Guest Relations: Building and maintaining positive relationships with VIP guests throughout their cruise. Addressing any concerns or requests promptly and effectively.
Feedback and Reporting: Gathering guest feedback to monitor satisfaction levels and preparing reports that provide insights into preferences, trends, and improvement areas to enhance VIP service.
Confidentiality and Discretion: Maintaining a high level of confidentiality concerning VIP guest information and being proactive in ensuring their privacy and security.
Training and Development: Participating in regular training to enhance skills and staying updated on industry trends and sharing relevant information with the team.
Safety and Security: Following ship safety protocols and emergency procedures, ensuring compliance, and monitoring security measures.
To be considered for the Butler position, candidates should possess the following skills and qualifications:
A minimum of previous experience in a Butler role or a similar position, ideally in a luxury ship or luxury hotel setting.
Fluency in English is mandatory, coupled with excellent verbal communication skills for guest interactions. Knowledge of Arabic and other languages is advantageous.
Strong organizational and multitasking skills, with a meticulous attention to detail and the capability to anticipate guest needs.
Excellent interpersonal and communication skills for building rapport with VIP guests.
A passion for delivering exceptional service and creating memorable experiences.
Physical stamina to handle the demands of the job, including lifting and carrying items.
The ability to work both independently and collaboratively in a dynamic environment that operates around the clock, including nights, weekends, and holidays.
An understanding of shipboard safety and security protocols is desirable.
This position has a contract length of 6 months on / 2 months off, indicating a structured working schedule that includes time off to recuperate.
Potential candidates should note that the boarding date for this position is between March and May 2025.
The position is advertised as being based in the United States, which may be pertinent for potential candidates regarding visa and travel considerations.
This Butler position with Columbia Shipmanagement represents an exciting opportunity in the hospitality sector aboard a cruise ship. Candidates should be passionate about providing high-quality service and relish in the chance to meet diverse guests from around the globe. The combination of the contract length, onboarding timeline, and comprehensive list of responsibilities indicates a professional role that is both demanding and rewarding, perfect for individuals interested in a career in luxury service tailored for VIP clientele.
This job offer was originally published on himalayas.app
March 18, 2025
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This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
