Business Process Manager

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Introduction to PointClickCare

PointClickCare is recognized as a leading healthcare technology platform based in North America, specializing in creating impactful solutions for meaningful care collaboration and real-time patient insights. For over two decades, this company has significantly contributed to the healthcare sector, empowering providers and plans to deliver seamless care through innovative cloud-based software. With more than 2,200 employees, PointClickCare aims to facilitate millions of connections and enhance healthcare outcomes across North America.

Company Culture

The company is recognized not only for its technology-driven advancements but also for its outstanding workplace culture, having been named by Forbes as one of the top 100 private cloud companies and by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures. The environment at PointClickCare is dynamic and encourages employees to grow their careers while engaging in meaningful work. Employees are presented with numerous opportunities, supported by a culture that promotes inclusivity and collaboration.

Job Position Overview

The Business Process Manager position reports to the Director of Business Process Architecture. The central role entails driving operational excellence and enhancing customer satisfaction by supporting the optimization of various business processes. As a Business Process Manager, you’ll collaborate with cross-functional teams to assess current processes and design the future state, ensuring that your output leads to improved efficiency, quality, and customer experience.

Key Responsibilities

The following are some of the core responsibilities associated with the Business Process Manager role:

• Assist in process discovery discussions and workshops alongside key stakeholders.
• Support the analysis of process effectiveness using industry-standard methodologies and tools.
• Collaborate with cross-functional teams to design future state processes.
• Develop business cases and plans aimed at implementing process enhancements.
• Engage in planning discussions centered on process execution control.
• Maintain business process documentation to ensure there is clarity in the procedures.
• Align business processes with strategic and operational targets during design discussions.
• Support the design and modeling of current and future business processes.
• Participate in change management discussions to facilitate transitions smoothly.
• Focus on continuously improving processes across the organization.
• Assist in documenting processes as necessary and provide support to the Business Process Management team in building out enterprise practices.
• Facilitate and promote business process management practices to enhance operational capabilities.

Required Skills and Experience

Candidates applying for this position should possess the following qualifications:

• 1-3 years of experience in business process analysis and improvement.
• A Bachelor's degree in business administration, engineering, or a relevant field is essential.
• Experience working with cross-functional teams pertinent to improving processes is valuable.
• Strong analytical skills with keen attention to detail and accuracy are paramount.
• Familiarity with process modeling and analysis tools such as BPMN and Lean Six Sigma is required.
• Basic knowledge of business transformation methods and tools would be advantageous.
• Excellent communication and interpersonal skills with the capability to collaborate effectively.
• Basic facilitation skills are desired, along with change management experience.
• The ability to manage multiple priorities effectively while ensuring process compliance and excellence.

Hiring Benefits and Perks

PointClickCare offers a comprehensive benefits package to its employees starting from Day 1. The benefits include:

• A Retirement Plan Matching program.
• Flexible Paid Time Off, granting employees the ability to manage work-life balance effectively.
• Wellness Support Programs and resources for maintaining a healthy lifestyle.
• Parental and caregiver leaves to support employees in family matters.
• Fertility and adoption support, emphasizing the company’s commitment to employees’ family planning.
• Continuous development support programs to foster career growth and learning.
• Employee assistance programs that provide additional support to staff.
• Recognition programs to appreciate employee contributions.

Inclusion and Equal Opportunity Statement

PointClickCare is committed to promoting a diverse and inclusive workplace. The company has a clear policy that ensures equal employment opportunities for all candidates regardless of race, religion, sexual orientation, gender identity, disability, veteran status, and other protected characteristics. The company actively encourages applications from candidates with disabilities and is willing to provide accommodations throughout the hiring process.

Conclusion

In essence, the Business Process Manager role at PointClickCare presents an exciting opportunity for those looking to make a significant impact in the healthcare technology arena. Your work will contribute not only to improving the internal processes of the organization but also in enhancing the experiences of healthcare providers and their patients across North America.

This job offer was originally published on himalayas.app