Brandwatch, Customer Success Manager,CX, AMER, Canada

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Overview

Cision is seeking a Customer Success Manager to join their team in Canada. This position is a full-time role that requires a proactive and solutions-oriented approach to managing a high-volume portfolio of customers. Cision is a leader in consumer and media intelligence, providing tools for professionals in PR, marketing, and social media to excel in a data-driven world.

Key Responsibilities

The successful candidate will be responsible for:

• Managing a broad portfolio of Enterprise and Commercial customers through a scalable engagement model, ensuring value realization at scale.
• Utilizing tools such as Planhat for customer success, where digital touchpoints such as webinars and email campaigns will be leveraged to nourish relationships and drive engagement.
• Monitoring customer health signals, encompassing metrics like usage and sentiment, to identify potential risks early and strategize towards adoption.
• Executing structured workflows to support onboarding and ensure customers maintain a trajectory towards success, involving guidance on best practices.
• Collaborating with other teams like Sales, Support, and Marketing cross-functionally to enhance the overall customer experience.
• Maintaining accurate records within the customer success platform, documenting customer engagements, risks, and lifecycle status.

Required Skills and Qualifications

To qualify for this role, candidates should bring:

• 1-3 years of experience in Customer Success, Account Management, or related domains within a SaaS environment.
• Strong organizational skills for managing competing priorities effectively in a fast-paced setting.
• A data-driven mindset—comfortable interpreting customer usage data to inform decisions.
• Effective communication skills, enabling engagement with customers in formats suited for one-to-many scenarios.
• Familiarity with CRM/CS platforms, particularly Planhat or Salesforce, is preferable.

Nice to Have

While not mandatory, the following skills may benefit applicants:

• Experience in developing digital customer engagement programs.
• Familiarity with customer lifecycle automation and segmentation strategies.
• Basic understanding of data analytics tools.
• Experience with social listening, marketing analytics platforms, or creating customer-facing content, such as webinars or onboarding guides.

Salary and Benefits

The base compensation for this Customer Success Manager position is CAD $70,000, with an additional commission target of CAD $10,500. The pay range for this role is CAD $80,500. Cision is known for offering a comprehensive benefits package that supports employee well-being and development.

Company Culture

Cision prides itself on being an inclusive workplace. The team believes that encouraging diversity, equity, and inclusion is essential for driving innovation and company culture. Cision has committed to creating a welcoming environment where all employees can perform their best while being their authentic selves.

Application Process

Cision emphasizes a straightforward application channel, ensuring that only legitimate candidates are approached. Candidates should be aware that Cision communicates only through direct channels and not via third parties, providing assurance about the hiring process's integrity. Cision also encourages individuals requiring reasonable accommodations during the application or interview process to reach out accordingly.

Conclusion

As a Customer Success Manager at Cision, you have the opportunity to work in a stimulating environment that values your input and supports your growth. With a competitive salary and the chance to make substantial contributions to customer engagement and product adoption, this role is an excellent chance for someone looking to advance their career in a leading global organization.

This job offer was originally published on jobicy.com