Atlassian Administrator 1726

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Overview

The position available is for a Senior Atlassian Administrator at Softgic, a remote opportunity that emphasizes managing, optimizing, and enhancing the Atlassian Cloud ecosystem. This role is pivotal in ensuring the efficiency of platforms such as Jira Software, Confluence, and Jira Service Management (JSM) within the company’s operational framework.

Key Responsibilities

The job encompasses several key responsibilities that illustrate the expectations for the candidate:

• Administer and maintain Atlassian Cloud products, which primarily include Jira Software, Confluence, and Jira Service Management.

• Configuration and management of Jira projects, including issue types, custom fields, screens, workflows, permissions, and notification schemes.

• Create and manage Confluence spaces, set up templates, permissions, and design effective knowledge-sharing structures.

• Develop and optimize Jira Service Management portals, translating business requirements into functional portals that assist in handling IT service management workflows.

• Collaborate with various business stakeholders to gather requirements and convert them into scalable solutions using Atlassian products.

• Create and maintain advanced automations, utilizing tools such as Automation for Jira, ScriptRunner (Groovy), and Atlassian APIs for effective workflow management.

• Manage integrations with enterprise platforms, ensuring seamless interoperability with tools such as Okta, Azure AD, and DevOps solutions.

• Provide thorough administration of user access, groups, permissions, and Single Sign-On (SSO) configurations.

• Troubleshoot platform issues, monitor performance metrics, and resolve incidents related to Atlassian configurations and integrations.

• Participate actively in governance, platform optimization, and overall continuous improvement initiatives.

Required Skills

Candidates for this role must possess a strong combination of technical and soft skills:

• Education & Experience: A Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent working experience, with a minimum of 5 years of direct administration experience within enterprise environments focused on Atlassian platforms.

• Technical Skills:

  • Strong knowledge in Jira workflow design, administration, and detailed configuration.
  • Expertise in Confluence administration and knowledge-sharing systems.
  • In-depth experience with Jira Service Management processes and IT service management methodologies.
  • Working familiarity with automation tools and APIs for integration purposes.
  • Knowledgeable in cloud security and user management, specifically with Okta, SSO, and SAML.
  • Proficiency in scripting languages (like Python, PowerShell, or JavaScript) is a bonus.

• Soft Skills:

  
  • Excellent verbal and written communication to relay complex technical concepts easily to various stakeholders.
  • A robust customer service aptitude to effectively assist end-users.
  • Proven ability to manage multiple priorities and maintain organizational skills in a dynamic environment.
  • Collaborative spirit and a proactive problem-solving approach.

Preferred Qualifications

A competitive candidate may also hold:

• Certifications from Atlassian (ACP or equivalent).
• ITIL Foundation certification for IT service management practices.
• Experience in regulated sectors such as healthcare or finance, emphasizing governance and compliance standards.
• Familiarity with Agile and Scrum methodologies, enhancing their adaptability in software development and project execution settings.

Employment Details

• Location: This is a fully remote position, providing the flexibility to work from anywhere.
• Employment Type: The role is classified as full-time, indicating a commitment that aligns with the standard working hours.
• Level: The position is categorized as senior, requiring candidates to have a substantial depth of knowledge and experience in their applications.
• Language Requirement: Proficiency in advanced English (B2+/C1) is necessary to communicate effectively.

Conclusion

The role of Senior Atlassian Administrator at Softgic offers an exciting opportunity for skilled professionals to engage in meaningful work within a dynamic team dedicated to optimizing and managing Atlassian products. This position emphasizes both technical proficiency and communication skills, making it an ideal fit for individuals who possess a strong background in cloud systems administration and a passion for continuous improvement. Candidates should apply if they meet the outlined qualifications and are eager to contribute to the organizational goals through effective management of Atlassian tools.

This job offer was originally published on jobicy.com