Associate Technical Writer

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Overview of Attentive

Attentive is a leading AI-powered mobile marketing platform that is innovating the way brands engage with consumers. The company enables marketers to develop customized consumer journeys, which helps increase recurring revenue and enhances overall campaign performance. By utilizing real-time data and advanced AI technology, Attentive crafts personalized messages that resonate with each individual customer. Their success has positioned them as a trusted partner to various prominent global brands, including Neiman Marcus, Samsung, Wayfair, and Dyson.

The Role of Associate Technical Writer

The Associate Technical Writer position at Attentive is a key function within the company’s Customer Education team. This role is crucial for ensuring that customers have seamless access to essential information through well-maintained Help Center content. As a Technical Writer, your primary responsibility will be to uphold and improve the quality of documentation, making it essential for enhancing customer experience and assisting users in utilizing Attentive’s extensive platform effectively.

Key Responsibilities

Key duties of the Associate Technical Writer include:

• Updating and maintaining Help Center articles to ensure content accuracy and alignment with product updates.
• Editing existing articles for clarity, accuracy, consistency, and formatting improvements.
• Updating screenshots and images to reflect the latest user interface changes.
• Monitoring and triaging requests coming through the technical writing queue, collaborating with internal teams to tackle content-related needs.
• Managing and responding to inquiries in the technical writing Slack channel.
• Contributing to technical enhancements within the Help Center—improving usability by refining search functionality and format.
• Collaborating with subject matter experts across multiple teams to ensure documentation remains precise and current.

Required Skills and Qualifications

To be successful in the Associate Technical Writer role at Attentive, the following skills and qualifications are necessary:

• Strong writing and editing skills with a keen attention to detail.
• Ability to translate complex technical details into clear and user-friendly documentation.
• Comfortable in learning and utilizing content management systems, documentation tools, and basic image editing software.
• Highly organized, capable of managing multiple requests and deadlines simultaneously.
• A demonstrated interest in UX, technical communication, and self-service support strategies.
• Experience with knowledge base platforms, HTML, or CSS is advantageous but not a prerequisite.
• A passion for aiding customers through well-structured and easily accessible content.

Work Environment and Company Culture

Attentive prides itself on its inclusive company culture, emphasizing the diversity of its workforce as a key strength. Employees are encouraged to apply even if they do not meet all of the listed requirements, as the company recognizes that job descriptions may not be perfect matches. Their culture champions proactive behavior, customer satisfaction, teamwork, and a sense of ownership. Attentive also operates its employee resource groups, fostering an environment that values community and inclusion.

Salary and Benefits

For this full-time position, the salary range for Associate Technical Writers in the USA is between $60,000 and $87,000 annually. In addition to base salary, employees receive equity as a significant component of their compensation package, along with competitive perks and benefits, which includes health and wellness options. This setup ensures that employees can thrive at work and achieve their best performance.

Company's Recognition

Attentive has received various accolades for its rapid growth and contributions to the marketing tech space, being recognized by esteemed organizations such as Deloitte’s Fast 500, LinkedIn’s Top Startups, and Forbes Cloud 100. These recognitions reflect Attentive's commitment to excellence and highlight the significant impacts made by its global employees.

Conclusion

Becoming an Associate Technical Writer at Attentive offers a unique opportunity to be part of a company that plays a crucial role in transforming consumer engagement in the digital sphere. It's an exciting career choice for those with a technical writing background seeking to leverage their skills in a dynamic and supportive work environment.

This job offer was originally published on remotive.com