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The job position is for a remote call center advisor at the company Shalom. This role involves assisting customers through phone and virtual consultations.
The job is based in La Victoria, Perú. However, it is important to note that it is a remote work position, which allows candidates to work from home or any location of their choice.
This job is classified as a full-time position. Candidates should be prepared to commit to a standard working schedule that includes availability across the week.
Applicants must meet specific qualifications and skills for consideration:
Minimum of 3 months experience in a call center environment: This is essential to ensure that the candidate is familiar with handling customer calls and inquiries effectively.
Proficient in computing and Microsoft Office: Since the role requires the use of technology to communicate with customers and manage information, candidates should possess a user-level understanding of these tools.
Ability to handle critical customers: This involves managing potentially challenging interactions with professionalism and care, ensuring customer satisfaction is always a priority.
Excellent verbal and written communication: Clear and effective communication skills are crucial for providing excellent customer service and resolving issues.
Available to work from Monday to Sunday: The job necessitates a flexible availability to manage the fluctuating demands of customer interactions. Candidates will have rotating days off to ensure equitable work schedules.
Possession of necessary equipment: To succeed in a remote role, candidates need to have the right equipment, including a reliable computer and internet connection, to perform their duties effectively.
The responsibilities associated with the role of a remote call center advisor include:
Providing cordial service to all clients: This involves greeting and assisting customers in a friendly manner, making sure they feel valued during interactions.
Efficiently handling incoming calls: Advisors must address customer inquiries swiftly, ensuring that calls are managed effectively within the designated time frame.
Offering effective solutions: The role requires the ability to identify and resolve customer issues, answering questions and fulfilling requests to enhance the overall customer experience.
Providing guidance during phone or virtual consultations: Advisors need to assist clients with any information they require promptly and with a focus on clarity and helpfulness.
Assuming other tasks as assigned by the immediate supervisor: Flexibility is key, as team members may be assigned additional duties as necessary to support the call center operations.
Shalom offers a competitive benefits package to support its remote employees. These benefits include:
Entry into a company payroll structure, entitling employees to all mandated legal benefits.
A competitive salary aligned with market rates, amounting to S/565 per month, reflective of the candidate's experience and role responsibilities.
A bonus for telecommuting: Recognizing the effort of remote workers, a bonus is provided as part of the compensation, supporting them in their work-from-home setup.
A pleasant work environment: Shalom emphasizes creating a positive and collaborative atmosphere, enabling employees to thrive and maintain professional satisfaction in their roles.
For job seekers interested in pursuing a position as a remote call center advisor, Shalom represents an attractive opportunity. With reasonable experience requirements, a comprehensive benefits package, and the flexibility of working from anywhere, this role combines the chance to grow professionally while enjoying a supportive work culture. Candidates who meet the qualifications may find this position a fitting step forward in their career within the customer service sector.
This job offer was originally published on remoteOK.com
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
