Advocate: Product Engineer, Tech Ops

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Job Overview

The position of Product Engineer within the Tech Ops team at Advocate is an exciting opportunity for tech-savvy individuals looking to contribute to meaningful work that enhances how Americans access government benefits. Advocate is on a mission to drive the time between need and relief down to zero, and the Tech Ops team plays a crucial role in achieving this. The focus is on combining advanced AI technology with human support, ensuring an efficient system that benefits both claimants and the government.

Role and Responsibilities

As a Product Engineer at Advocate, you will engage in a variety of critical projects designed to optimize the claimant experience. Some of the key initiatives you might be responsible for include:

• The End-to-End Journey Workbench: This ambitious project aims to create a centralized workbench to visualize the entire journey of a claimant—from initial contact through to case closure. You will develop tools to track every stage of the process, gaining insights into where potential pitfalls occur.

• Building the External Claimant Portal: Claimants currently receive updates via direct communication with case managers. You will lead the development of a new portal that enables users to check real-time case statuses and submit documentation directly.

• Engineering the Growth Engine: As Advocate's marketing operations scale, there will be a need for robust data pipelines and integrations that facilitate effective communication and tracking via platforms like Google and Meta. This role serves as a bridge between engineering and marketing.

• AI-Driven Developer Velocity: The aim is to expedite the response to operational feedback by using AI to automate certain development processes, transforming feedback into actionable changes swiftly.

• Front-Line Firefighting & System Resilience: Part of the role involves real-time issue resolution to maintain a high level of service for claimants, balancing immediate fixes with long-term system improvements.

• Next-Gen Platform Migration: As new government benefits programs are developed, the selected applicant will assist in migrating the current tech stack, ensuring operational continuity throughout the transition.

• Operational Digitization & Automation: You will work on digitizing and automating mail processing and complex government forms to streamline operations.

Required Skills and Qualifications

The ideal candidate will possess a strong conviction for ownership, user-centric design, and technological excellence. Here are some specific skills that are required or preferred:

• Extreme Ownership: Candidates should demonstrate a proactive attitude, taking responsibility for their projects and outcomes.

  

• User-Obsessed Iteration: A strong focus on user feedback is vital. Building relationships with users to understand their needs and delivering effective solutions is paramount.

• Observability over Guesswork: An analytical mindset is important, allowing engineers to employ data-driven strategies through deep observability in system design.

• Massive Imperfect Action: Willingness to ship early and iterate based on user feedback is crucial.

• Optimistic Problem Solvers: The role will come with challenges, requiring positivity and collaboration to overcome hurdles.

• Technical Excellence: Strong foundation in computer science principles and experience with full-stack technologies is a must.

Technical Stack

The tech stack for this role includes:

• Full-stack (TypeScript): Proficiency in TypeScript, React, Next.js, Node.js, and GraphQL for building and maintaining applications.
• Data: Experience with PostgreSQL, TypeORM, and Redis.
• Infrastructure: Knowledge of AWS, Terraform, and Docker applications.
• Integrations: Familiarity with platforms such as Salesforce and Zendesk.
• Marketing Tools: Experience with customer messaging tools like Customer.io and Iterable.
• AI: Ability to implement AI in production environments.
• Quality and Observability Tools: Knowledge of Sentry, PostHog, and Playwright.
• Data/Analytics: Familiarity with Python and data analysis tools is preferable.

Benefits

Advocate offers a comprehensive range of benefits to ensure employees are well taken care of, including:

• Extensive health and wellness coverage—medical, dental, and vision plans.

• Generous paid time off, including 15 days of accrued PTO, 11 paid federal holidays, and sick leave.

• Support for parents, such as 8 weeks of paid parental leave and a flexible transition period for returning to work.

• A dedicated $500 annual learning stipend and annual growth days to focus on professional development.

• Flexible remote work culture, allowing employees to work from their choice of location while maintaining a collaborative team environment.

Conclusion

This role represents a significant opportunity to blend technical expertise with a mission-driven focus. If you possess the required skills and passion for contributing towards optimizing essential government services, Advocate may be the right place for you.

This job offer was originally published on weworkremotely.com