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## Overview Impact IT is a leading company specializing in providing trusted IT solutions to regulated businesses and charities. With a focus on implementing technology solutions such as hardware, software, and data security, they offer comprehensive IT services that allow clients to focus on their core business activities without the hassle of IT management. Their wealth of experience enables them to handle everything from sourcing and purchasing tech requirements to seamless installations, ensuring that their client operations run smoothly. They are currently seeking a 3rd Line Engineer, a critical role for those who thrive on solving intricate technical problems and delivering exceptional support. ## Position Details The job is a full-time remote position designed for professionals in the IT field, specifically for individuals who are comfortable working from home and have a passion for technology. The role entails working from 9 am to 6 pm UK time, Monday to Friday, with the possibility of overtime during weekends or after hours as required. Interested candidates should be aware that this position requires significant commitment and is not suitable for those seeking part-time or side jobs. ## Key Responsibilities As a 3rd Line Engineer, the successful candidate will have a diversified set of responsibilities that play a pivotal role in ensuring the smooth operations of IT services. The key responsibilities include: - Provision of 3rd Line Support services, addressing ticket escalations, and ensuring timely resolutions. - Guiding and coaching junior engineers, providing them with the support they need to excel in their roles. - Striving to meet and exceed Key Performance Indicators (KPIs) while continuously seeking to improve systems and processes. - Actively participating in projects to ensure successful delivery and implementation. - Emphasizing personal growth, continuously learning new technologies and methods to improve both personal and team performance. ## Required Skills To qualify for the 3rd Line Engineer position, applicants must possess certain essential skills and experiences: - Over 5 years of 3rd Line experience, showcasing a strong background in troubleshooting and resolving complex IT issues. - A minimum of 3 years of experience working in a Managed IT Service Provider (MSP) environment. - Proficiency in advanced networking, including servers, VM, Hyper-V, and VPNs. - Foundational knowledge of various operating systems, including Microsoft, Apple, Google, and Linux. - Understanding of service delivery and management methodologies, ensuring that all tasks are handled within set guidelines. - Proficient communication skills (both written and verbal), allowing the engineer to articulate complex issues clearly to clients and team members. - Strong organizational skills with meticulous attention to detail and the ability to manage client relationships effectively. - Capacity to think innovatively and adapt to new challenges as they arise. ## Bonus Skills Candidates may have an edge if they possess additional qualifications or experiences, such as: - Familiarity with ConnectWise PSA, NinjaRMM, and Barracuda tools. - Experience independently ordering hardware and managing project delivery. - Knowledge of Microsoft Intune/MDM and Data Loss Prevention (DLP) solutions like Purview. - Interest or experience in incorporating AI/LLMs into IT support to enhance efficiency and service delivery. - A proactive approach to personal and professional development. ## Salary and Benefits The full-time role offers a monthly gross salary of $2500, a competitive rate for remote positions in the IT sector. While this is a gross amount, employees are reminded that they are responsible for their tax obligations in their country of residence. Moreover, the role comes with substantial vacation benefits, including 30 days of paid holiday (in addition to bank holidays) and the potential for increased day rates based on holiday utilization. ## Application Process The hiring process is structured and thorough, ensuring that candidates fully meet the requirements. The steps in the application process include: 1. Completing an application form on JobRack. 2. Providing a short introduction video. 3. Engaging in an initial technical interview. 4. Completing test tasks if shortlisted. 5. Attending subsequent interviews with the hiring team at Impact IT to discuss experiences and the role further. Candidates are urged to read the job description carefully and submit a high-quality application, as feedback will be provided throughout the selection process. ## Conclusion The role of a 3rd Line Engineer at Impact IT is an exciting opportunity for experienced IT professionals looking to take their career to the next level. With a focus on personal growth and contribution to organizational success, this position offers the chance to work within a dynamic team and manage critical IT services for diverse clients. Not only does it provide an excellent professional environment, but it also incentivizes growth and development while offering extensive benefits to support work-life balance. Prospective applicants should be ready to commit fully to this role and are encouraged to apply if they meet the outlined criteria.
This job offer was originally published on jooble.com
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